•Handles referrals from Agency, Underwriting, and Claims partners alerting the Investigative Underwriting Team of suspicious activity regarding specific policies and/or policyholders having to do with identity theft, rate evasion, and other fraudulent activities. •Develops strategies, implements programs, and works to increase awareness about fraud and underwriting quality issues. •Works with state-specific fraud bureaus to report issues in accordance with state regulatory guidelines.

•Resolves escalated regulatory and non-regulatory auto underwriting customer complaints that are submitted through the Department of Insurance, Better Business Bureau and State Farm’s corporate home office. •Assists agency sales leadership with analytic reports used to identify trends and suggest ways to improve profitably across specific market areas.•Creates and develops communications regarding market-specific and policy-specific changes and announcements for corporate-wide distribution.

•Used judgment to evaluate new and existing risks, analyzed lines of business and agency reports for profitability.•Provided off-site training for leadership on programs involving underwriting, loss mitigation and marketing. •Assisted agents encountering difficulties or were in need of training for State Farm's commercial auto products.

•Served as a trainer and resource for newly hired claim professionals. •Planned and implemented training programs for new employees, in addition to administering assessments to measure training effectiveness.

•Handled auto claims: initiated payments, assisted internal partners throughout claim process, worked liability subrogation claims including issuing deductible payments to insureds, compiled data, resolved issues, and maintained knowledge of policies/procedures.

•Worked closely with claim adjusters to begin claim reporting process. •Processed payments and outgoing correspondence. •Trained new employees.

•Shoots high-quality photographs of individuals, families, and pets on location; collaborating successfully with a variety of personalities and deadlines. •Edits images in post-production with Adobe software.•Manages portfolio website and social media accounts, including online marketing and advertising.