Oversaw warehouse team that executes shift operations including receiving and shipping, order fulfillment, and inventory managementProvided directive and assistance to warehouse staff and lead the team in daily success over completion of daily customer orders. Motivated and coached employees on daily productivity and assisted in the training and development of both existing and new employees. Monitored workplace performance and ensured the safe and efficient use of warehouse equipmentCommunicated with all departments to ensure customers are serviced in a timely mannerFocused on safety, quality, and productivity as well as GMPs

Receiving and handle customer queries and complaints. Answer inbound customer phone calls. Respond to queries from customers via telephone and email correspondence. Review systems to identify errors, production discrepancies and review and troubleshoot systematic errors that do not deem a technician, Create Salesforce Cases as necessary , assist with Envoy reconnections, Escalate urgent matters. Salesforce CRMFive9 Call CenterMicrosoft Word, Excel, PowerPointEnphase Enlighten Manager

Due to pandemic