Amanda Allen Email & Phone Number

I took a purposeful career break this summer to spend quality time with my family and focus on personal growth. This period allowed me to reset, recharge, and return with renewed energy and fresh perspectives. I’m excited to bring this clarity and balance into my next professional chapter.

GB

• Developed and led Customer Success team, managing a diverse client portfolio and implementing cross-functional strategies to enhance the tax practice with trust, innovation, and technology solutions.
• Implemented Gainsight to transparently track client sentiment, journey, and success plans.
• Designed playbooks and leveraged proven methodologies to improve workflow effectiveness.
• Achieved a 200% NPS improvement within one year of driving evolution based on user feedback.
• Managed Pendo.io to drive adoption and track metrics, resulting in increased user engagement.
• Executed scalable in-app communication strategies, including new feature and degradation notices.

San Francisco, California, US

• Dedicated liaison for mid-market customers throughout various stages of the contractual lifecycle, from implementation to adoption, and renewals to expansions with subject matter expertise on the platform.
• Voice of the customer internally to ensure the user experience is top priority in the product evolution.
• Played an integral part in contractual retention by proactively overcoming technical challenges.
• Generated revenue by identifying opportunities for upgrades, enhancements, or additional services.
• Designed in-app communications, increasing exposure of new features, release notes, and trainings.
• Improved implementation process, reducing scope creep and enhancing the onboarding experience.

Minneapolis, MN, US

• Managed IT accounts for enterprise airline clients, supervising support on upgrades and service tickets.
• Implemented ServiceNow ITSM by validating requirements, data migration, and performing QA.
• Maintained in-house CRM of client account details, ensuring data integrity and content control.
• Conducted product training for internal resources and global clients, improving efficiency.
• Measured key performance indicators, reporting metrics to leadership and key stakeholders.
• Decreased system degradation by supporting Developers in identification of defects.

• Pitched, researched, and wrote true and engaging news material for local newspaper.
• Writer of over 275 published articles on notable events, weather, and sports.
• Investigative skills and effective communication, both written and verbal.
• Demonstrated professionalism and confidence when working with officials.
• Ethical and persistent when collecting information on behalf of the community.
• Fact checker of details learned in interviews and investigative interactions.

• Responsible for finance asset analysis to maximize the value and minimize risk of the hotel investment portfolio.
• Acquired, maintained, and traded wealth portfolios of ten international hotel properties.
• Accounting management of invoices, journal entries, deposits, and bank reconciliations.
• Processed and filed taxes, vendor credits, payroll, and travel expense reports.
• Inventory and supply management, monitored budgets, prepared, and presented quarterly.

Buffalo, New York, US

• Manager of Product Returns Specialists, Customer Service Representatives and Business Analysts.
• Processed and reported statistics, correspondence, compliance, and product return credits.
• Performed quality checks to ensure company standards and uphold governing regulations.
• Resource management of manufacturing representatives to ensure quality of production.

• Oversaw construction projects of LNG and CNG gas stations, from site acquisition to live operations.
• Maintained project schedules, tracking phases and dependencies throughout the lifecycle.
• Critical path exchange of real estate acquisition & build and hazardous material permitting.
• Procurement, installation, test and commissioning, and site/system acceptance/compliance.
• Developed and delivered project and KPI reports for board of directors and shareholders.

Salt Lake City, UT, US

• Delivered a great academic experience, providing students with a wide variety of services.
• Acted as main liaison between students and school administration.
• Event planner for commencement ceremonies, awards dinners, meetings, and job fairs.
• Coordinated tutoring sessions and offered training to students on how to utilize online systems.
• Assisted Registrar in scheduling classes, documenting grades, credit hours, and attendance.
• Coached students in managing the college experience (time/relationship/budget mentoring).

Bachelor Of Arts (Ba), Business Administration And Management

Associate Of Arts (Aa), Business Administration And Accounting