Amanda Danner Email & Phone Number

Washington, District Of Columbia, United States

• Edits and proofreads late-stage lockout recommendations and process documents before final submission. • Streamlines and optimizes the agent review process through consistent collaboration with team members and management. • Analyzes patterns in application data to assess compliance, identify issues of concern, and provide recommendations for process improvement. • Conducts thorough investigations of applications and agents flagged as suspicious to uphold program integrity. • Strategically assesses business processes and procedures, identifying and implementing improvements for daily operations. • Diligently tracks open issues, ensuring their successful resolution.

Washington, District Of Columbia, United States

Salisbury, Maryland, United States

• Conducted data research on INGOs in the field and evolution of conflict resolution.• Researched development in close-related fields in a futures database . • Analyzed 783 points of existing data and cleared 50+ points that failed research criteria.• Produced seven visual data representation using ArcGIS for reports and presentations within a 3 week timeframe.

• Cultivated and executed superb customer service skills through oral communication. • Troubleshot register technical issues using analytical skills.• Recognized by company management for excellent solicitation practices .

• Assisted 30+ students with course material and applicability. • Organized the course web page to maintain accuracy and currency of information. • Facilitated weekly debriefs with instructor to review class materials and student questions.

Salisbury, Maryland

• Independently designed an Employee of the Month Program. Implemented in August 2020. • Lead a team that conducted and presented research on purchasing lockers for the unhoused community. • Produced and distributed deliverables monthly for all City of Salisbury employees.

Salisbury, Maryland

• Represented Mid-Shore Pro Bono when called upon for client intake in circuit court. • Drafted and edited correspondence between Mid-Shore Pro Bono and prospective clients. • Designed and created 12+ multilingual visual advertisements using Canva.

Tuscarora, Maryland

• Promoted from crew member to assistant manager based on work ethics, initiative, and specialized training• Supervised 2 to 6 employees per shift. • Trained new employees on the line and working the register.

Master'S Degree, Peace Studies And Conflict Resolution And Sustainable International Development

Bachelor'S Degree, Conflict Analysis And Dispute Resolution

Activities and Societies: Alpha Sigma Tau, Students Helping Honduras, Order of OmegaMajor in Conflict Analysis and Dispute Resolution.

Spanish Language

Studied Spanish for 1 month in Málaga, Spain