• Trained 4 new Associates as Safety Administrators and was promoted to Workers Compensation Specialist within 10 months.• Conduct root cause analysis of the injury to determine fault & prevent future cases through training.• Train branch locations on Workers Compensation process & forms to ensure full incident reports were completed in a timely manner.• Update daily injury reports in Microsoft Excel.• Initiate and manage drug screen process including ordering tests, obtaining results, and routing results to appropriate parties.• Audit Excel files for accuracy to maintain OSHA compliance.• Field intake calls with injured associates to ensure the process is followed, proper care is received, and proper paperwork is completed.• Collaborate with Workers Compensation Case Adjusters to determine if cases will be accepted or denied.• Manage billing for all workers compensation case injuries, drug screens, and medications.

• Contact & verify Providers and Physicians' information to ensure company directories are accurate.• Complete, submit, and fax Provider Termination forms to all required parties for system termination.• Work with other departments cross-functionally to verify system updates in order to provide our members with the most accurate information.• Other highly detailed data entry & administrative duties as needed within my department.

• Managing urgent mailbox for issues from other departments• Finding new providers for members• Updating coordination of benefits• Scanning and faxing newborn information to counties• Managing our daily fallout• Updating demographic information, eligibility, newborns• Managing up to 200 members daily

• Managed the scheduling of nurses for recertification with patients.• Undertook updating and auditing of all active patient charts.• Daily processing of provider increases/cancellations of coverage, dual benefits, member merges, and newborn faxes & reconciliation.• Contacting Primary Care Physician for continuation of care as required.• Manage “Urgent” inbox which requires a 24 hour turn-around time for all emails.• Billing nurse/home health aide visits in Synergy/Kinnser systems.• Process all Fallout cases and rectify if necessary.

• Welcomed and greeted all patients and visitors; managed all incoming calls maintaining a polite, consistent phone manner providing answers when needed and routing/escalating calls when necessary.• Registered new patients and updated existing patient demographics by collecting detailed patient information including personally identifiable data and other financial information.• Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical/office staff.• Billing/Coding using NextGen system for office visits and immunotherapy.

• Highly skilled in scheduling patient procedures, including appointments, scheduling, check-in/out, and verification of insurance.• Promptly answered the telephone and appropriately acknowledged, greeted, and assisted all Customers while demonstrating friendliness, courtesy, & effective communication.• Hands-on experience in maintaining calendars, filing charts & electronic medical records, and billing electrocardiograms.• Comprehensive knowledge of patient care charts and patient histories.