• Managed 40 high profile clients working with Enterprise Client Solutions (Tier 1 clients).o Result: Renewal Rate of 100%.o Result: Client satisfaction rating of 9 or higher out of 10.• Consulted with and identified needs of existing clients to implement a client centric strategic plan.o Result: Using Hobsons products, clients met or exceeded enrollment goals for both 2010 and 2011.o Result: Increased client usage of Hobsons products by 75%.• Worked cross company with members of different teams to deliver top rated client satisfaction. o Result: Nominated 3 years running for Excellence in Service out of approximately 500 peers.• Managed a team of success managers working with the top CRM and Application systems.o Result: Client satisfaction rating on team members were 8 or higher out of 10• Helped train team members on all products offered in the Enrollment Management Technology Suite. • Initiated and created a professional development program within the Higher Education Division.

• Managed and built client relationships with over 150 clients.• Consistently assigned to manage the most challenging accounts. o Result: Increased customer satisfaction while helping the client meet their enrollment goals.• Implemented over 200 plus CRM and Application systems.• Chosen out of 50 team members to head a migration of 200 clients from one vendor to another. • Mentored and trained new Account Managers. • Conducted demonstrations of new products and identified new business opportunities with existing clients.o Result: Increasing client usage of the technology suite of products by 50%.

Assisted a team of Account Manager's with implementation and management of EMT productsFunctioned as a second point of contact for the Account ManagerDeveloped usage reports for the Client Development team Conducted trainings for EMT products

Updated, designed, and managed advertising on the websitesManaged a team of Marketing specialists Researched and generated leads for office sales teamsPlanned and organized Trade Shows