Amanda Davros, Mbl Email & Phone Number

Des Moines, Ia, Us

West Des Moines

Salesforce Product Owner, Business Analyst and Salesforce Administrator focused on evolving Sales and Marketing teams while advancing our Agent Experience through implementation of Community Sites. Day to day I work closely with business leads and users to elicit business requirements, writing stories, acceptance criteria while working closely with Salesforce architects to identify and solution technical requirements to support the needs of our customers. Our Agile team manages an extensive backlog of small to large projects and requests from elicitation through development. I work closely with our Scrum Master and Project Managers to establish tomelines and roadmaps, and have the ability to step in and manage the agile team as needed. Experience as a Salesforce Administrator using FSC, including Community Experience sites. We utilize Conga, Flosum, OwnBackup, Mulesoft & Slack to streamline processes and Azure DevOps for backlog management to support SDLC guidelines.

Bondurant, Iowa

Johnston, Ia

West Des Moines, Ia

West Des Moines, Iowa

Multi-Team Project Business Analyst for Agile (Kanban) teams. Elicit business and technical requirements from Business Leads, Product Owners, Stakeholders, Development Staff and QA on a daily basis. Participate in Agile practices, such as daily Scrum meetings, regular cadence meetings and Sprint planning. Manage enhancement and support story backlogs for multiple teams, utilize story mapping techniques for organization. Work dynamically with the Scrum Master and Project Manager with ability to step in and manage teams as needed. Backup sprint planning and project prioritization based on sizing techniques.Configured the road mapping and portfolio management tool, Aha!, including integrations with JIRA, TFS and VSTS. Continuously working with Upper Management to analyze the Aha! tool, further develop the tool for portfolio management and continue to explore tool functionality for managing application health.

Iowa

The IT Loss Control position is new to the York Risk Management, Public Entity Sector, ICAP. The past few months I have engaged in a progressive development of the position; including development of procedures, processes, IT questionnaires and data analysis to manage a member base of over 750 members.With this position I am able to promote, audit and establish guidelines that stress the importance of establishing a secure network. The position is bringing an awareness to Public Entities across Iowa of ransomware techniques, virus attacks and the importance of having an established disaster recovery & breach plan in place. § Asset Management including Review scheduled and unscheduled hardware and software assets.§ Network Security Suggesting improved handbook policies to. address privacy, network security, and acceptable use of city/county equipment.Management of networks:§ Backups§ Anti-virus & Firewall§ Wireless Routers and Patron usage§ Business Continuity & Disaster PlanningPreparing a Business Response/Disaster Recovery Plan including Data Breach Preparation & Templates Above and beyond that the sky is the limit including assisting members with:§ Providing training and/or the resources to meet individual or group training needs.§ Completing detailed network security and data privacy assessments.§ Answering questions, or providing feedback on IT topics.

Urbandale, Ia

Implementation and Support Specialist focused on Commercial Claims and Underwriting software database configurations and support for 30 WRBC companies.Business Process and Workflow Management. Monitor and recommend workflow processes to internal and external customers. Focus on development of business relationships, individual and group training and company guidelines.Public Relations manager responsible for managing external relationships with sister companies. Manage project timelines for small and large projects to meet production deadlines.Research and analyze insurance product guidelines, claim and underwriting processes, for Commercial P&C Business. Proven knowledge and application of SDLC documentation, defect management, and release schedules.Policystar/Genesys database.Claims Workstation database, a FiServ product. Claimtrak, WRBC web based interface. SQL QueryingCrystal ReportingRASCIAgile Project Management Legal Files Case Mangement software administrator and support for the corporate claims offices. Crystal report development based on customer needs.

Grinnell, Ia

Commercial Property Adjuster handling telephone and field commercial claims for IA, WI, IN, IL, SD, ND, MN, MO and OH.Claims adjuster with multi-peril claims experience including commercial and personal lines property, casualty and workers compensation. I have a vast knowledge and experience applying insurance statutes and regulations for specified territories.Demonstrated recorded statement, insurance forms, negotiation and customer service skills with the ability to calculate liability, determine property damages and issue payments to claimants and insured’s in excess of $50,000.00.I have a demonstrated ability to established customer relationships with individuals at all levels.

Des Moines, Iowa Area

I managed a high-volume vehicle inventory, with an 80+ claim back log and ability to handle up to 10+ new claims per day.I have demonstrated experience applying Nationwide policies and procedures and researching information to manage claims files and establish settlement figures.The position required continual monitoring, maintainence, and negotiation of auto pricing, storage and rental charges for total loss vehicles.Responsible for obtaining lien releases, titles and state specific paperwork from policyholders, claimants and lien holders.Maintained organization while managing 50+ phone calls per day.

Des Moines, Iowa Area

Prepared forms lists, sample forms for renewals, and updated renewal and new business information for 12 underwriters.Calculated and Quoted New Business and Renewals for Auto, Liability, Crime, Workers’ Comp.Ordered Loss Control Survey’s and Motor Vehicle Records as needed.Completed cancellation requests, calculated taxes and completed state specific filings as requested.Trained 4 new employees on Quoting and Associate Underwriter roles.Developed an Associate Underwriter training manual for new employees.

Des Moines, Iowa Area

Managed vehicle inventory using Passport, Mitchell and Excel.Verified 15-30 titles per day for correct information. Signed titles using state specific procedures and forwarded to appropriate Copart locations.Assigned 15-30 salvage assignments daily to the salvage representatives.Obtained lien releases and titles from policyholders, claimants and lien holders.

Des Moines, Iowa Area

Managed all member records, union dues, and union mailings for 500 bricklayersReconciled bank statements monthly for 3 accounts and filed non-profit taxes on a monthly, quarterly and yearly basis.Reviewed and submitted contracts and bids to the President for approvalDeveloped understanding of union functionality

Des Moines, Iowa Area

Loan Doc Representative September 2003 – August 2004Prepared loan documents for analysts based on company policies and procedures. Ordered, Interpreted and Analyzed credit reports, appraisals and title work for mortgage refinances. Direct daily contact with Wells Fargo branches Administrative Assistant II May 2002 – September 2003Promotion to Loan Documentation Representative.Handled and distributed incoming faxes for 60 analysts. Communicate with branches for loan documents. Trained 6 new employees and all part-time workers

Masters, Business Administration & Leadership

Bachelor Degree, Business Management