Worked with professionals from diverse backgrounds and areas of expertise to assist in connecting them with industries they care about and tools to help them be more successful in their businesses. Facilitated monthly educational seminars on how to utilize the Puget Sound Business Journal to grow business and understand industry trends. Managed monthly Business Development Seminar Series, including finding speakers, promotion, event set up and choosing topics appropriate to attendees… Show more Worked with professionals from diverse backgrounds and areas of expertise to assist in connecting them with industries they care about and tools to help them be more successful in their businesses. Facilitated monthly educational seminars on how to utilize the Puget Sound Business Journal to grow business and understand industry trends. Managed monthly Business Development Seminar Series, including finding speakers, promotion, event set up and choosing topics appropriate to attendees. Common themes were networking with ease, sales development, thought leadership and effective public speaking.Management of event tables/booth sales of journal subscriptions. Design and set-up of visual display and materials directed at a target audience. Actively engaged with event attendees to identify their business needs and addressed how PSBJ can offer valuable insight and useful tools for growth. Show less

Management of course production teams. Ensured volunteer preparedness, task assignment, addressed questions and concerns during shift, provided guidance and mentorship. In depth leadership training and development, coached 7 month intensive leadership program and examined what gets in the way of being able to produce results. Coached individuals on setting up in-home events and facilitated in-home introductory seminars for prospective customers. Provided an outline of the… Show more Management of course production teams. Ensured volunteer preparedness, task assignment, addressed questions and concerns during shift, provided guidance and mentorship. In depth leadership training and development, coached 7 month intensive leadership program and examined what gets in the way of being able to produce results. Coached individuals on setting up in-home events and facilitated in-home introductory seminars for prospective customers. Provided an outline of the signature 3-day course offered by Landmark, addressed questions and concerns about participating in the course and guided attendees through an exercise used to provide meaningful guidance (a sample of the 3-day course). Show less

Coordinated dive schedule for weekly classes and set up private instruction as needed; managed design and contents of monthly newsletter.Supervised and trained staff, responded to email communication from customers and instructors; resolved questions related to scheduling, equipment etc. Educated customers about dive safety and addressed concerns regarding breathing underwater for the first time.

Evaluated customer service through compiling results of customer satisfaction phone surveys.