Responsible for organizational growth both to current and potential partners. Manage team of 4 resources focused on expanding the use of the GrantSolutions software across the federal government.

Oversees the daily operations of the GrantSolutions Partner Services team (60 staff) which consists of the Helpdesk, Tier 3 Support Team, Business and Systems Analysts, Customer Relationship Managers, and Trainers.

Innovative Business Professional skilled with Business Analytics in direct authority for calculated planning, customer service and staffing. Accomplished leader and mentor with success in delivering strategic tactical plans that enhance performance in an organization that strives toward rapid development.

Lead Business Analyst that works with the Grants Center of Excellence (CoE) partners to identify areas in need of business process improvements in related projects. The Lead Business Analyst provides direct support and recommendation to leadership in order to improve overall Grant management. Through collaboration with the project team, the Lead Business Analyst is able to translate, apply, and refine requirements for the related applications during a fit gap analysis.

As a Business Analyst, Ms. Dhaness works to Requirements analyst for large electronic grants processing system. (GrantSolutions) In addition she gathers and documents requirements (User Stories) from end users. Ms. Dhaness utilizes ticketing system to track and manage user priorities, system enhancements, and defects/support issues. One of her main responsibilities is to provide onsite support to users, including application consulting and business process guidance. In addition she has… Show more As a Business Analyst, Ms. Dhaness works to Requirements analyst for large electronic grants processing system. (GrantSolutions) In addition she gathers and documents requirements (User Stories) from end users. Ms. Dhaness utilizes ticketing system to track and manage user priorities, system enhancements, and defects/support issues. One of her main responsibilities is to provide onsite support to users, including application consulting and business process guidance. In addition she has prepared training materials for users, including user manuals and quick sheets. Show less