Amanda Dibenedetto Email & Phone Number

United States

- Provide retail store support while achieving and exceeding brand sales goals; $300+ revenue per hour, $1,500 - $3,000 per week.- Establish professional relationships with retail Beauty Advisors by serving as Subject Matter Expert and providing exceptional brand support during in-store visits, connecting with industry professionals through workshops and industry events.- Coordinate and execute store brand events to highlight new products and best-sellers, achieving and exceeding sales goals of $2,500+ per event.- Participate in regular brand training and educational calls to keep up with industry trends.- Curate detailed store surveys reflecting sales achievements, inventory, and client trends.- Research and forecast industry trends to educate team members. - Provide product knowledge and personalized assistance to meet client needs.

- Provide exceptional retail store support while achieving and exceeding Too Faced sales goals; $175+ revenue per hour, $1,500 - $3,000 per week.- Establish lasting professional relationships with retail Beauty Advisors by serving as Subject Matter Expert, providing exceptional brand support during in-store visits, and connecting with industry professionals through workshops and industry events.- Coordinate and execute in-store Too Faced events to highlight new products and best-sellers, achieving and exceeding sales goals of $2,500+ per event.- Continue education by participating in regular team calls and virtual trainings to keep up with the latest industry trends, technologies, and product updates.- Curate detailed store surveys reflecting sales achievements, inventory status, and customer trends.- Provide customers with Too Faced product knowledge and personalized assistance to meet their needs

- Partnered with appropriate stakeholders to research trending UX issues, creating and updating Google docs with user examples and resolutions. - Utilized UX design methods to contribute to the development of an automated response chatbot that would efficiently guide users to a solution without escalation to Support, decreasing support request volume by 80% (average from around 800 requests to 160).- Tested app in risk-assessment sessions with Engineering and Design teams to find and resolve potential issues before launching new updates.- Created Help content for users, simultaneously maintaining chatbot response flow.- Created response verbiage for CX agents to create uniformity and reflect updates.- Simplified complex financial processes to users, instilling financial literacy and providing thorough guidance of app functionality.- First point of contact to 2M+ users, providing resolutions in a timely, professional manner.- Reported issues to appropriate stakeholders that could become regulatory issues.- Participated in weekly meetings with team leadership to review KPIs and general feedback.

- Provided exceptional customer service experience in store, delivering sales to exceed personal and store targets.- Provided thorough product knowledge to customers, offering detailed service and personalized assistance to meet their needs.- Coordinated In-store events and promotional product launches as an ambassador of the Morphe brand vision and customer experience.- Continued education by completing all required and voluntary trainings and developmental tools.- Forecasted and researched evolving Beauty Industry Trends via continued Independent research and self-driven education.- Established professional relationships with a network of beauty and lifestyle influencers via brand partnerships and social media content creation.

- Created SCE Jira Kanban board for specialists, used for agile team Project Management.- Facilitated training around Kanban and Scrum board usage for the SCE team.- Completed Project Management mentorship with Implementation Team.- Resolved executive UX escalations assigned by CEO, CFO and additional Lyft Executives.- Proactively identified platform-related issues through the Lyft Office of the President alias.- Aligned with Customer Quality on company-wide initiatives and strategy-planning.- Created SOP and monthly recaps highlighting CX issues issues, utilizing Google Sheets.- Closed resolution loop for complex CX issues, including feedback for necessary stakeholders.

- Created Help content for Safety and CX workflows for users and Support.- First point of contact for 20M+ users, providing resolutions in a timely, professional manner.- Analyzed data about trending UX issues to Implement Process Improvements.- Participated in beta-testing sessions with Support stakeholders to find and resolve potential issues for users before product launches.- Created bugs and tasks in Jira for stakeholder visibility.- Lead and contributed to training sessions for marketing programs and Agent Quality Systems.- Mitigated and reported issues to appropriate stakeholders.

- Conducted in-depth research on trending topics across various verticals, ensuring engaging content for the target audience.- Partnered with staff writers to write and edit articles for publication on The Tempest Co website, and promoted content on its social media platforms. - Assisted in planning content and editorial calendar management to ensure publication of timely and relevant content. - Partnered with staff writers to manage The Tempest Co Wordpress back-end, including plugins, SEO tools, and database.- Partnered with senior editors to proofread and format content to align with company style guidelines and industry best practices.- Partnered with design and social media teams to ensure cohesive content distribution and develop promotion strategies.- Continued skill enhancement by attending team meetings and editorial workshops, staying updated on industry trends, and showcasing strong storytelling skills and thorough understanding of audience preference.