BNB Group is made up of a number of exciting growth businesses across tech & financial services. These businesses include Haven Financial, Enva Financial, The Adviser Platform, Cactus Insurance, Blanket Insurance, BBT Digital and Aurora Capital. As a Group Operations Manager, I am responsible for driving operational excellence and efficiency across seven diverse businesses within the organization. I take pride in managing my own portfolio of work and consistently deliver outstanding results.My responsibilities include:Strategic Planning & Execution: Developing and implementing operational strategies that align with the company’s goals, ensuring optimal performance across all businesses.Process Optimization: Identifying opportunities to streamline processes, enhance productivity, and reduce costs through continuous improvement initiatives.Cross-Functional Leadership: Leading and coordinating cross-functional teams to drive alignment and collaboration, ensuring smooth operations and the successful execution of key projects.Performance Monitoring: Overseeing performance metrics for all businesses, analyzing data to identify trends, and providing actionable insights to senior leadership.Resource Allocation: Managing resources effectively to meet business needs, ensuring each company operates efficiently and within budget.Risk Management: Identifying potential operational risks and implementing mitigation strategies to minimize disruptions and maintain business continuity.Stakeholder Communication: Acting as the key liaison between business units and senior management, providing regular updates on operational performance and key initiatives.Change Management: Leading change initiatives, fostering a culture of innovation and agility, and guiding teams through transitions to improve operational workflows.

I spearheaded the establishment and operations of this newly envisioned clinic. In this pivotal role, I established a new clinic from inception. In this pivotal role, I lead the strategic management and recruitment of a high-performing team, handle the resolution of any issues or complaints, oversee comprehensive business operations, drive impactful marketing initiatives, and actively contribute to the dynamic growth and success of the business.

As the Clinic Manager for the Remuera and Waiheke Island clinics, I was responsible for coordinating the provision of high quality services including medical, surgical, cosmetic, retail and appearance medicine. I managed a team of approximately 20 staff, made up of medical providers, nurses, administration and laboratory technicians

• Complete autonomy of the business operations, human resources, IT systems, staff and business management on a day-to-day basis.• Successfully overseeing the entire financial system, including Xero software implementation, ACC invoicing, payroll services and debtors.• Implement practical risk mitigation systems and practices to establish a safe and secure professional environment.• Ensuring patient satisfaction at every stage of engagement through effective check-in procedures, constant and effective communication and follow up service delivery.• Leading the Covid-19 response policy, alongside stakeholders and directors to ensure staff and patient safety and highlight best practice procedures.• Modernised and updated internal operating systems to encourage business development, thereby exceeding targets and achieving full growth potential year-on-year.

• Successfully oversaw all daily practice management duties, including staff management, patient services as well as all administration and financial tasks, to optimise business operations and ensure that no debtors age over 60 days.• Handled all HR processes, IT systems issues and upgrades, and health & safety/risk mitigation protocols.