New Position for the management of administrative positions in 41 pain management practices in 4 states. Providing oversight and direction of front desk staff, medical records, insurance coordinators, and the company’s 2 call centers, with focus to improve customer service while streamlining the day to day operations and secure cash collections.

•Responsible for strategic planning, analysis and development of all front end functions including the standardization of work flow processes•Administrator of RIS and NextGen EPM systems. Worked closely with vendors to develop and customize systems to fit needs of our offices. Oversaw implementations and provided testing to ensure system upgrades would not impact daily operations upon release.•Developed and continued oversight of centralized insurance authorization department, creating staffing efficiencies and ensuring maximum reimbursement for procedures performed•Implemented standardized training material and actively manage four dedicated front end trainers•Established and continued oversight companywide bi-lingual call center to handle appointments generated through marketing promotions for multiple locations nationwide.•Perform site assessments during due diligence of potential acquisitions to evaluate process and develop transition plan for offices and operations•Collaborate with Center Managers Regional Directors and Medical Directors to address staffing needs and performance issues.•Work closely with IT, Revenue Cycle, and Marketing departments to ensure company initiatives are realized•Developed Front Desk training team to ensure that training throughout country is uniform and adheres to company standards

Department Director responsible for all front end systems, process, staffing, and overall quality in a company that grew from 18-50 centers located throughout the United States during my employment.•Responsible for strategic planning, analysis and development of all front end functions including the standardization of work flow processes•Administrator of RIS and NextGen EPM systems. Worked closely with vendors to develop and customize systems to fit needs of our offices. Oversaw implementations and provided testing to ensure system upgrades would not impact daily operations upon release.•Developed and continued oversight of centralized insurance authorization department, creating staffing efficiencies and ensuring maximum reimbursement for procedures performed•Implemented standardized training material and actively manage four dedicated front end trainers•Established and continued oversight companywide bi-lingual call center to handle appointments generated through marketing promotions for multiple locations nationwide.•Perform site assessments during due diligence of potential acquisitions to evaluate process and develop transition plan for offices and operations•Collaborate with Center Managers Regional Directors and Medical Directors to address staffing needs and performance issues.•Work closely with IT, Revenue Cycle, and Marketing departments to ensure company initiatives are realized•Developed Front Desk training team to ensure that training throughout country is uniform and adheres to company standards