Amanda Dooley Email and Phone Number

Responsible for developing, monitoring, and supporting system programs including in-house developed applications for test and production environments. Assists in maintaining proper documentation on systems as well as maintains and monitors all system modifications and requests. Help with resolving incident/troubleshooting tickets in a timely manner. Work closely with technicians and vendors to resolve and/or develop and maintain issues and application revisions.Developed reports within… Show more Responsible for developing, monitoring, and supporting system programs including in-house developed applications for test and production environments. Assists in maintaining proper documentation on systems as well as maintains and monitors all system modifications and requests. Help with resolving incident/troubleshooting tickets in a timely manner. Work closely with technicians and vendors to resolve and/or develop and maintain issues and application revisions.Developed reports within different applications such as SAP Business Objects Crystal Reports and developing reports within Microsoft SQL Server Management Studio. Provide 24 x 7 on-call support, after hours migration support and IT support of systems during outages. Maintain and upgrade existing systems/applications as required as well as maintain and train users on those systems. Show less

**This bank was Peoples State Bank, whom I had worked with for many years before MidSouth purchased them.**Responsible for installing, configuring, and maintaining the bank’s Local and Wide area Networks to support data & VoIP network functionality as well as maintains controls for user access to all bank-owned network devices and access points.Provided technical support for telephone, voicemail, computer hardware, software and peripherals to management and associates and responses to… Show more **This bank was Peoples State Bank, whom I had worked with for many years before MidSouth purchased them.**Responsible for installing, configuring, and maintaining the bank’s Local and Wide area Networks to support data & VoIP network functionality as well as maintains controls for user access to all bank-owned network devices and access points.Provided technical support for telephone, voicemail, computer hardware, software and peripherals to management and associates and responses to branch and/or department requests for assistance and installations. Also assisted in testing and evaluation of network systems to eliminate problems and make improvements. Identify and scheduled necessary repairs to system hardware and/or software applications and operating systems as well as assisted in the installation and testing of system hardware and/or software and operating systems in banking offices and department including servers, switches, and routers, etc. Show less

Started off as a teller and worked my way up to an Information Technology position within the bank.Responsible for defining security frameworks for existing and new systems. Responsible for system security planning, developing, and implementing security policies across multiple platforms. Ensure compliance of IT Security Policies. Maintain and supports security management and documentations as well as networking and security services in LAN, WAN and Internet network infrastructure.… Show more Started off as a teller and worked my way up to an Information Technology position within the bank.Responsible for defining security frameworks for existing and new systems. Responsible for system security planning, developing, and implementing security policies across multiple platforms. Ensure compliance of IT Security Policies. Maintain and supports security management and documentations as well as networking and security services in LAN, WAN and Internet network infrastructure. Review and log server and firewall reports daily to ensure there are no security issues or breaches that need to be addressed. Maintain a listing of all hardware connected to the network including computers, networking equipment, printers, copiers, etc. Monitor network and servers; set up and maintain new and existing equipment; monitor system performance and make necessary adjustments for optimal performance; analyze user needs and develop recommendations. Coordinate and manage network accounts including user and e-mail accounts; manage print queues; monitor logs; maintain, monitor and troubleshoot network printer and file services; prepare and maintain current network and server configuration and procedure documentation. Maintain a high degree of technical knowledge and expertise in network technology through research, personal use and training including e-mail systems, Internet, firewalls and new products to maximize efficiency of network; and perform related duties as assigned. Show less