Customer-Focused. Accountable. Organized. These are the qualities that help me createorder from chaos and keep the trains running on time so Plumbing, Waterworks/FireProtection, and Irrigation manufacturers receive superior market coverage in North andSouth Carolina. In my current position as Customer Service Team Lead, I focus on delivering an exceptional customer experience to build brand reputation and increaseprofitability.As a former small business owner, I know firsthand how a fantastic customer experiencecan grow your bottom line. It’s why I take extra care in training, mentoring, and motivatingnew team members in process, organization, and products. Ultimately, my efforts drivesales and multiply market share.I never met a problem I couldn’t solve. Whether it’s mastering a manufacturer’s ordermanagement system to ensure timely shipment of product or revamping a filing system tobring organization to recordkeeping, I keep the plates spinning by being flexible, managingexpectations, and prioritizing work effectively. Given ambiguous or minimal direction, Ihave the self-motivation and drive to take action and keep momentum alive. And, I followup, follow up, follow up!MY MOTIVATION & INTERESTSI gain immense satisfaction from learning and sharing my knowledge with our team. Thislove of learning doesn’t stop at work - I’m an enthusiastic supporter of education. You willoften find me and my family volunteering time in our local school district and raisingawareness for breast cancer research and St. Jude Children’s Research Hospital.SPECIALIZATIONSCustomer Relationships | Team Leadership | Invoicing | Collections | ProcessImprovement | Key Account Service | Loyalty & Retention | OrganizationHOW TO LEARN MOREFeel free to connect with me or send an email to learn more about Quality Marketing andhow we provide sales and marketing support that has earned us top ranking with ourvendor clients. I can be reached at: amandad@qmarketing.biz.