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Amanda Drumheller Email & Phone Number
Customer Experience Program Manager
at
Atlantic Union Bank
1 work email found
@atlanticunionbank.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Experience Program Manager
Location
Greater Richmond Region, United States
Company size
Who is Amanda Drumheller? Overview
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Quick answer
Amanda Drumheller is listed as Customer Experience Program Manager at Atlantic Union Bank, a with 1017 employees, based in Greater Richmond Region, United States. AeroLeads shows a work email signal at atlanticunionbank.com and a matched LinkedIn profile for Amanda Drumheller.
Amanda Drumheller previously worked as CCC eChannel Supervisor at Atlantic Union Bank and CCC eChannel Team Lead at Atlantic Union Bank. Amanda Drumheller holds Associate'S Degree, Business Administration And Management, General from Blue Ridge Community College (Virginia).
Company email context
Email format at Atlantic Union Bank
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{first}.{last}@atlanticunionbank.com
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AeroLeads found 1 current-domain work email signal for Amanda Drumheller. Compare company email patterns before reaching out.
Profile bio
About Amanda Drumheller
Amanda Drumheller is a Customer Experience Program Manager at Atlantic Union Bank.
Current workplace
Amanda Drumheller's current company
Company context helps verify the profile and gives searchers a useful next step.
Atlantic Union Bank
7 roles
Amanda Drumheller work experience
A career timeline built from the work history available for this profile.
Ccc Echannel Supervisor
• Monitoring and evaluating teammate performance, providing learning or coaching opportunities, and taking corrective action, if necessary.• Answer questions from teammates and provide guidance and feedback.• Devise ways to optimize procedures and keep staff motivated• Measure performance with key metrics such as call abandonment, calls waiting etc.• Ensure adherence to policies for attendance, established procedures etc.• Assist in the formulation of targets for teammates. • Maintain a strong understanding of Atlantic Union Bank’s Digital products and services, and stay abreast of changes and enhancements.• Conduct research as needed regarding bill pay, Zelle and online channel customer issues. • Provide assistance to teammates to resolve technical issues related to online banking, ACH, Wires, Positive Pay, and Remote Deposit Capture.• Anticipate escalation and take over calls when needed
Ccc Echannel Team Lead
• Provide employees with guidance in handling difficult or complex problems• Identify the development needs of staff members; provide coaching and training to help staff members improve their knowledge and skills. • Provide exemplary service and tact through verbal and non-verbal communications with a special emphasis on written communication in email and chat form.• Conduct research as needed regarding bill pay and online channel customer issues.• Handle escalated and next tier calls related to e-channel questions, including browser incompatibility and password resets and lockouts. • Maintain a strong understanding of Atlantic Union Bank’s Digital products and services, and stay abreast of changes and enhancements.• Provide support to inbound call queue for general customer questions and concerns.• Proactively analyze callers’ needs.• Use standard screens and procedures to handle callers’ needs effectively and when necessary go beyond these standard methods to resolve customer issues.
Nov 2019 - Feb 2021
Ccc Inbound Representative
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests.• Perform account maintenance and match appropriate products to customer’s needs.• Navigate multiple computer systems to address and resolve customer issues.
Apr 2018 - Nov 2019
Personal Banking Supervisor
Nov 2016 - Apr 2018
Bank Teller
Apr 2013 - Nov 2016
Customer Service Representative
Jun 2011 - Apr 2013
Team & coworkers
Colleagues at Atlantic Union Bank
Other employees you can reach at atlanticunionbank.com. View company contacts for 1017 employees →
ML
Melinda Lineberry
Colleague at Atlantic Union BankWoodlawn, Virginia, United States
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GE
Greg Elting
Colleague at Atlantic Union BankAtlanta Metropolitan Area, United States
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AH
Ann Hillsman
Colleague at Atlantic Union BankGreater Richmond Region, United States
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JJ
Julian Johnson
Colleague at Atlantic Union BankUnited States
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MB
Madeline Bosque-Prosper
Colleague at Atlantic Union BankRuther Glen, Virginia, United States
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LK
Liz Keenan
Colleague at Atlantic Union BankRichmond, Virginia, United States
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CJ
Christy Jacobs
Colleague at Atlantic Union BankLeesburg, Virginia, United States
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KD
Kelly Darrell
Colleague at Atlantic Union BankFloyd, Virginia, United States
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JS
Jane Sherrill
Colleague at Atlantic Union BankGreensboro--Winston-Salem--High Point Area, United States
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JB
Jason Bare
Colleague at Atlantic Union BankWarrenton, Virginia, United States
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Melinda Lineberry
Colleague at Atlantic Union BankWoodlawn, Virginia, United States
View →
GE
Greg Elting
Colleague at Atlantic Union BankAtlanta Metropolitan Area, United States
View →
AH
Ann Hillsman
Colleague at Atlantic Union BankGreater Richmond Region, United States
View →
JJ
Julian Johnson
Colleague at Atlantic Union BankUnited States
View →
MB
Madeline Bosque-Prosper
Colleague at Atlantic Union BankRuther Glen, Virginia, United States
View →
LK
Liz Keenan
Colleague at Atlantic Union BankRichmond, Virginia, United States
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CJ
Christy Jacobs
Colleague at Atlantic Union BankLeesburg, Virginia, United States
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KD
Kelly Darrell
Colleague at Atlantic Union BankFloyd, Virginia, United States
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JS
Jane Sherrill
Colleague at Atlantic Union BankGreensboro--Winston-Salem--High Point Area, United States
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JB
Jason Bare
Colleague at Atlantic Union BankWarrenton, Virginia, United States
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3 education records
Amanda Drumheller education
Associate'S Degree, Business Administration And Management, General
Certificate, Entrepreneurship/Entrepreneurial Studies
Advance Diploma, General Studies
FAQ
Frequently asked questions about Amanda Drumheller
Quick answers generated from the profile data available on this page.
What company does Amanda Drumheller work for?
Amanda Drumheller works for Atlantic Union Bank.
What is Amanda Drumheller's role at Atlantic Union Bank?
Amanda Drumheller is listed as Customer Experience Program Manager at Atlantic Union Bank.
What is Amanda Drumheller's email address?
AeroLeads has found 1 work email signal at @atlanticunionbank.com for Amanda Drumheller at Atlantic Union Bank.
Where is Amanda Drumheller based?
Amanda Drumheller is based in Greater Richmond Region, United States while working with Atlantic Union Bank.
What companies has Amanda Drumheller worked for?
Amanda Drumheller has worked for Atlantic Union Bank, Frontier Community Bank, and Suntrust.
Who are Amanda Drumheller's colleagues at Atlantic Union Bank?
Amanda Drumheller's colleagues at Atlantic Union Bank include Melinda Lineberry, Greg Elting, Ann Hillsman, Julian Johnson, and Madeline Bosque-Prosper.
How can I contact Amanda Drumheller?
You can use AeroLeads to view verified contact signals for Amanda Drumheller at Atlantic Union Bank, including work email, phone, and LinkedIn data when available.
What schools did Amanda Drumheller attend?
Amanda Drumheller holds Associate'S Degree, Business Administration And Management, General from Blue Ridge Community College (Virginia).
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