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• Managed multiple projects deploying upgrades and new hardware installations into AT&T retail stores. • Created project scope and objectives, detailed work plans, schedules, resource plans, and status reports. • Conducted daily project meetings with internal resources and customers, as well as single point of contact for general questions and escalations. • Worked directly with AT&T Retail Stores to manage logistics for hardware delivery and shipment.• Worked with logistic vendors for the management of in process freight pick-ups and delivery nationwide.

• Lead cross functional National teams to complete UVN projects within allotted timeline and budget. Take technical projects from original concept through final implementation. • Defined project scope and objectives, detailed work plans, schedules, project estimates, resource plans, and status reports. • Conducted project meetings and responsible for project tracking and analysis. • Ensure adherence to quality standards and review project deliverables. • Managed the integration of vendor tasks and tracks and review vendor deliverables. • Provided technical and analytical guidance to project team, recommend and take action to direct the analysis and solutions of problems.• Managed project budgets, from processing funding and managing internal resources to insure profitability.• Assisted the organization in developing training materials for future UNV Project Managers coming into the organization.

• Supported eight Field Project Managers by facilitating customer meetings, supplying quotes for projects, invoicing, coordinating final project milestones, and the closing quality review audits. • Supported overall process compliance in relation to quoting accuracy, customer interfacing, invoicing, TL9000 processes, and Quality Control.• Managed daily internal operations and planned the use of materials and resources to insure profitability.• Managed proposals and project start-ups. • Generated revenue of a million dollars plus, by planning, executing, and monitoring multiple projects across the southeast region.• Coordinated and staffed the internal project management forces to meet project requirements.• Managed customer relations by being the single point of contact to the customer for all details pertaining to their projects.• Managed the vendor and customer relationship by being the main contact with the customer and suppliers.• Traveled to regional offices and customer meetings within the southeast.

• Coordinated the staffing internal project management forces to meet project requirements.• Managed customer relations as the single point of contact to customer for all details pertaining to specific projects.• Managed daily internal operations and planned the use of materials and resources to insure profitability.• Managed proposals for projects that were starting up. • Planned, executed, and monitored projects across the southeast with a revenue base of a million dollars or more.• Managed vendor and customer relations; one on one contact with the customer and suppliers.• Coordinated project closeout and transferred the ownership of activities for project deliverables to the appropriate business units.• Traveled to regional offices and customer meetings within the southeast.

• Part of initial team that built a new organization within the Southeast Region that increased sales of Engineering, Furnish and Installation services.• Managed jobs in the Project Management Systems. This included: organizing, scheduling, and maintaining jobs for the Project Managers.• Handled the daily administration for the local integration centers. This included supporting and processing expenses for the Operations Manager, General Office Manager, Project Managers, and the Installation Group. • Managed and audited the time sheets and expense reports for installation organization across the Southeast Region.