Amanda Durrant Email & Phone Number

North East London

• Lead a team of employment support specialists in implementing mental health initiatives for clients, fostering a supportive and inclusive environment.• Collaborated with professional groups and external partners to prioritize wellbeing and create impactful initiatives.• Provided coaching and mentoring to team members for professional growth and enhanced team effectiveness.

Hybrid

As a Service Manager at Richmond Fellowship, I am responsible for overseeing the day-to-day operations of our service locations, ensuring the delivery of recovery-focused support to individuals. My core accountabilities will include managing service quality and support in alignment with our service models, meeting operational KPIs on outcomes and utilization, and ensuring accurate data entry into management information systems. I lead positive risk management practices and escalate concerns as needed. Resource management is a key aspect of my role, involving direct line management of front-line staff, induction and probationary processes, rota management, and budget oversight. Additionally, I act as an ambassador for Richmond Fellowship, uphold the Leadership and Management Competency Framework, and provide support to business development initiatives. Collaboration with stakeholders, maintenance of diversity and inclusion standards, and adherence to health and safety protocols will also be integral to your responsibilities. Always fostering a supportive environment where individuals can thrive and achieve their goals.

United Kingdom

I am responsible for focusing on establishing and maintaining positive links with community mental health teams (CMHRS), Early Intervention Into Psychosis (EIIP) Teams & partner organisations.While dealing with local employers and other relevant agencies and have the initiative to develop and promote the service.As an employment specialist I can offer support to individuals to get a job or early intervention support if they’re experiencing difficulties in work.specialising in providing support for people living with or recovering from mental health to find paid employment, voluntary work, education and training or to retain their current employment.Giving vocational advice and guidance whilst supporting individuals with job finding skills, CV writing and interview techniques.I provide minimal benefit information, or can refer to relevant agencies.providing specialist advice on employment legislation, including the Equality Act.I will also support in providing vocational assessments, including training needs and availability.My Main focus is to help the individuals I work with to source appropriate work experience placements, paid or voluntary roles with local organisations/employers. Day to day, I offer support, careers advice and guidance, helping people to set their own recovery and employment focused goals and provide training in personal and skills development such as CV preparation, interview techniques etc.As well as a good understanding of the IPS model of working, mental health problems and the issues and barriers this can create for my clients, presentation and listening skillsLastly I have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

United Kingdom

*Meet and greet any visitors and professionals to the home.* I also ensure that all regular ordering takes place on the designated day and remains within budget.* To ensure that all groups of staff have all relevant paperwork in a timely manner to maintain standards of record keeping and health & safety recording *To support the manager with minute taking and typing of the associated records* To maintain confidentiality of all relevant information and files for staff and residents * To ensure all relevant information for admission and discharge of any clients is addressed and maintained to the relevant parties in a timely manner* Audit all personnel and training files to evidence their content* Runs payroll for all staff on a weekly basis.* Interviewing potential new staff and updating all trackers* To assist with staff training via the e learning programme.* Ensure new staff have relevant induction pack and other articles e.g. uniform, badge, ready in a timely manner* keep the training matrix up to date for all mandatory training reporting any forthcoming needs to the home manage* Finance for residents personal funds and petty cash* I maintain accurate records both in e form and manual in relation to monies held in the home* I will monitor the monies to ensure they are checked in accordance with the policy on a monthly basis* I ensure all logs are kept up to date and submitted to Head office in the timescale required* I ensure the Manager is made aware of any potential problems or issues in a timely manner* To maintain clear and concise and legible records* Ensure we comply with all Company Financial policies *Update and report any safe guarding issues*Maintaining Medication Audit reports*Ensuring all Archiving is dealt with and recorded accurately.*Ensure weekly and monthly reports are updated and sent to relevant parties in a timely manner*creating and updating contracts for new residents *Sending monthly financial statements for residents

Romford, England, United Kingdom

Accountable for the management of all stock ordering processes, raising orders, receipting in deliveries where necessary, cross checking invoices against raise PO’s.Accountable for ensuring all orders are fulfilled to the correct service level agreements by supply chainEnsure effective stock management throughout the end to end supply chain. This involves stock review for over stocks and gaps where needed.Accountable for resolving any stock queries/problems in the most efficient and effective way possibleManage proactive and reactive communications regarding stock managementNegotiate with suppliers for best prices/services/materials.Review suppliers on suitability and continue supply/QC.Forecasting on materials based on purchase historyBudgeting for the buying seasonEnsure receipted orders are on the system with 24hrs of receipt.Handling material QC issues with the supply chain.Seek out new suppliers and vetting current ones.Building supplier relationships.Working closely with the warehouse team to ensure conforming materials are booked and released to production.Schedule in materials, on a just in time bases. This will involve reviewing sales versus stock on a daily, weekly, monthly bases to ensure materials are available in a timely manner.

United Kingdom

Harold Wood, Greater London, United Kingdom

Harold Wood

• Carry out investigations relating to the quality of the service and implement improvement actions• Arrange cover for care assistant sickness, absenteeism or holidays• Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance• Use IT systems to allocate care assistants to provide care and support to customers. Work with Bluebird Care coordinator(s) and supervisors to appropriately match care assistants to customers taking account of Care assistant skills, experience and time to safely deliver the care and support plano The customer’s preferences and care needso Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting customer needso Changes in care and support packageso Priorities when there are unexpected emergencies• Make sure staff rotas are completed distributed weekly• take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations• Work with the office team to maintain up to date electronic and hand written records. Make sure systems are used to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon• Keep all information about customers and their families secure and confidential except where policy requires you to share to protect the interests of our customers • Prepare reports as required by the registered manager• Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding

Harold Wood, Greater London, United Kingdom

Ensure all computerised files are regularly updated and reviewed on a 4 weekly basis. Also ensure that customer and care worker files are kept up-to-date and all relevant information changed are implemented.Attend all meetings to take and distribute accurate notes within a reasonable time.Ensure stock check of uniforms is completed and recorded on a monthly basis.Manage petty cash and ensure adequate supply of equipment and supplies.Training rooms are prepared and ready before the commencement of each training session and the refreshments are supplied if required.Provide support to other office staff as required and perform any other duties deemed suitable for the role.To be aware of the quality assurance policies of the company.To maintain and update paper and electronic records at all times.Assist with applications for enhanced DBS documents for care workers and other office staff.Taking calls and recording messagesAssisting branch managerStationary stock managementCreating personnel files & updating staff databaseApplication CRB/DVLA checksProviding new starter provisions and name badgeArchiving

Brentwood

• Operating Main switchboard & running customer service desk.• Stock replenishment.• Operating checkouts• Arranging orders for hire (glasses, cakes, etc.)• Logging & Resolution of all staff & customer queries.• Closing of checkouts process.

Romford

Handling and maintaining of over 100 reinsurance accounts Dealing with all reinsurer and technical division queries Arranging & attending of client & broker meetings. Updating minutes Chasing of large claims and settling of all weekly premium Managing & arrangement of warranty premium payments for tech divn dept Remittance advices and monthly rendering sent by email & post Reconciliation of incoming reinsurer statements Running of reports and filing maintenance Checking of back log reports and actioning where required General correspondence by email & post etc. Delegating work loads to offshore team. Monitoring of their queries & errors. Following guidelines of yearly objective reports Chasing and allocation of funded items Processing and write up summaries for journals

Rainham, Greater London, United Kingdom

Accounts Payable Running daily BAC's & Cheque runs Managing supervisors duties in absence Processing invoices, credit & debit notes. Inputting journals Managing and opening of all new accounts for suppliers Setting up AP meeting agendas and updating minutes Direct debit inputting and allocation. Supplier & staff queriesProperty Dept Maintaining rent & service charges schedules Processing of quarterly accounts for all stores Arranging of refund cheques, dealing with insurance demands General administration, maintaining filing system for all stores Late payment, Landlord & managing agent query resolving Arranging & attending weekly meetings with accounts dept Updating files for store openings & closures

Romford, United Kingdom

2003 - 2004 Queens Moat House Hotels (HO) Romford Supplier relations & Accounts payable Dealing with supplier queries & delegating to correct account handler Inputting invoices onto SAP for 42 hotels Inputting non purchase batches of invoices Dealing with large company contracts & queries Reconciliation of monthly statements of account & overdue letters Creating & editing monthly reports for manager Providing suppliers with remittance advices & processing cheque requests Updating Excel spreadsheets, using outlook, word & adobe for general correspondence Sorting & distributing post. Faxing, filing & other admin duties

Checkout operative, Customer Services & Main desk Reception Operating Main switchboard & running customer service desk. Managing Petrol Station & stock replenishment. Operating checkouts, and covering supervisory duties Arranging orders for hire (glasses, cakes, etc). Logging & Resolution of all staff & customer queries. Running cigarette kiosk & replenishment. Closing of checkouts process & cash office duties.

Child Development & Early Years Practioner, Level 2

Diploma, Business Administration And Management, General, Level 2

Nvq Level 2, Beauty Therapy

Information Technology, Pass

Education record

Romford IT training centre NVQ III computer packages - pass

Nvq, Business Administration And Management, General, Level 2