Amanda Dutrizac Email & Phone Number

Canada

Whitby, Ontario, Canada

• Execute and Lead Large Projects for new feature roll outs across platforms
• Complete Bi-weekly KPI results, Monthly Business Costs, reported to the VP of Operations and Senior Director of Risk and Compliance
• Collaborate with other teams within the company for operations and projects
• Complete daily Risk and Compliance reports
• Execute Point of Sale auditing as needed
• Creating, maintaining, and executing processes to proactively identify fraudulent behaviour’s and patterns.

Regina, Saskatchewan, Canada

• Maintain relationships with existing clients while on-boarding new services to the branch
• Oversee all operations with field support staff
• Implement ISO and OH&S standards
• Coordinate, organize, and review all day to day operations
• Afterhours support for mobile, field support staff, and Western Canada control centre
• Scheduling requirements for new and existing contracts

Toronto, Canada Area

• Track and analyze requisitions, requirements, and openings within the CBU
• Collect and track all information pertaining to guard site removals and grievances by updating excel spread sheet, collecting correspondence, past disciplinary issues (if applicable), finding alternative sites.
• Work closely with HR advisors to ensure proper protocol is met by the CBU regarding employee relations
• Produce reports applicable to the CBU including Overtime and KPI’s
• Process new employee and account files
• Attend sites with Account Managers to be acclimated with field support staff and site requirements

• Organize the incoming requests of the client to distribute to National Branches for scheduling of guards
• Preliminary point of contact for the client (Corporate, Franchisee, head office, distribution centers, etc.) and for National Branches
• Respond to client complaints and concerns, as well as find solutions to these issues, and track any issues which may arise
• Consistently correspond with branches nationally to ensure requests are received, scheduled, and fulfilled

• Supervise and oversee mobile patrol units in the GTA
• Organize and assign daily tasks and alarm responses
• Respond to client complaints and concerns, as well as find solutions to these issues
• Correspond consistently with all mobile units on the road.
• Strategically plan and operate daily functions within the operations center
• Accountable for overseeing the alarm reports and documentations completed by all Mobile Units daily

• Primary response to Financial, Commercial, and Residential alarms
• Responsible for completing daily patrols as well as responding to alarms as needed
• Correspond consistently with dispatch and operations
• Complete financial institution lock ups and unlocks daily
• Responsible for company assets including but not limited to company vehicles and client keys
• Supervise and oversee guards placed on sites

Bell Media

CTV and TSN Agincourt

Toronto, Canada Area