• Generated and maintained business relationships with accounts such as bodyshops, dealerships, and insurance companies to maximize customer referrals and ensure top customer service.• Communicated with customers on the phone and in person to book reservations, schedule customer pick ups and drop offs, and keep up to date on current rental contracts. • Demonstrated customer service skills by patiently walking through the rental process with each customer to ensure they fully understood… Show more • Generated and maintained business relationships with accounts such as bodyshops, dealerships, and insurance companies to maximize customer referrals and ensure top customer service.• Communicated with customers on the phone and in person to book reservations, schedule customer pick ups and drop offs, and keep up to date on current rental contracts. • Demonstrated customer service skills by patiently walking through the rental process with each customer to ensure they fully understood our policy and were completely satisfied with their rental.• Increased branch revenue by selling upgrades and protection products to each customer, consistently hitting or exceeding sales targets.• Attended multiple individual sales elite events and helped develop others to attend the same events. • Thrived in a fast pased high energy environment that required substantial multitasking as priorities were constantly changing due to events such as unexpected reservations or vehicle shortages. • Multitasked to accurately enter customer information while engaging the customer in person, and upselling when possible.• Minimized risk and loss to Enterprise by staying on top of customers who are behind on payments and contacting them in advance if their insurance company set a last day on their rental. • Prioritized competing demands and deadlines from all aspects of the business at all times, from fleet management to sales to cleaning vehicles and dealing with difficult customers.• Qualified customers in accordance with Enterprise’s underwriting policy. Show less

• Increased customer satisfaction by providing solutions to problems involving product inquiry• Encouraged repeat business by communicating with unsatisfied customers in a professional manner and providing knowledgeable product information• Reduced wait times for customers by quickly and efficiently scanning items through the point-of-sale system• Safely and professionally handled sensitive customer payment information• Accurately counted and totalled cash register and end of… Show more • Increased customer satisfaction by providing solutions to problems involving product inquiry• Encouraged repeat business by communicating with unsatisfied customers in a professional manner and providing knowledgeable product information• Reduced wait times for customers by quickly and efficiently scanning items through the point-of-sale system• Safely and professionally handled sensitive customer payment information• Accurately counted and totalled cash register and end of day sales• Administered internal control by correctly receiving and removing inventory from the point-of-sale system.• Managed store inventory by ordering new product as needed. Show less