Amanda Bourke Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Bentleigh East, Victoria, Australia

Bentleigh East, Victoria, Australia

Melbourne, Australia

- Supporting Online Shop operations, including inventory management, payment gateway, and driving efficiencies in operational and fulfilment processes- Providing operational support toward marketing and sales activities- Identifying, recommending and implementing process improvements to streamline existing operational practices- Developing, adapting and evolving processes to align with Online Shop transformation initiatives, delivering scalable solutions that facilitate continual… Show more - Supporting Online Shop operations, including inventory management, payment gateway, and driving efficiencies in operational and fulfilment processes- Providing operational support toward marketing and sales activities- Identifying, recommending and implementing process improvements to streamline existing operational practices- Developing, adapting and evolving processes to align with Online Shop transformation initiatives, delivering scalable solutions that facilitate continual growth- Supporting content management on the shop eComm platform aligning with marketing campaigns- Ad-hoc reporting using Excel, Tableau etc Show less

Melbourne, Australia

I started at Milan Direct in Customer Service late 2011, before moving into Operations in mid-2012. I took over as Operations Manager in October 2013. Responsibilities and highlights include but are not limited to:Operations- Day-to-day order processing and dispatch across Milan Direct’s 3 websites- Pinpointing areas for improvement and coming up with / implementing new processes to improve on operations and data accuracy - Liaising with freight providers, negotiating best… Show more I started at Milan Direct in Customer Service late 2011, before moving into Operations in mid-2012. I took over as Operations Manager in October 2013. Responsibilities and highlights include but are not limited to:Operations- Day-to-day order processing and dispatch across Milan Direct’s 3 websites- Pinpointing areas for improvement and coming up with / implementing new processes to improve on operations and data accuracy - Liaising with freight providers, negotiating best rates / service for delivery of goods to customers- Managing relationships with 3PLs and suppliers in both Australia and the UK- Ensuring data accuracy at all times, running data auditsStaff management- A number of direct reports in both Operations and Customer Service- Hiring of new staff- Dealing with staff complaints and concerns, ensuring staff moraleSAP implementation and ongoing improvements- Part of a two-person team responsible for implementing SAP B1 as ERP- The upkeep and improvement of SAP, including implementing changes internally with acquired knowledge and liaising with external consultants where necessaryFinancial and operational reporting- Major and ad-hoc financial and operational reporting, using a combination of Excel, SAP B1, SQL, and Crystal ReportsProjects- Ad-hoc projects as required – including setting up of Milan Direct’s first showroom in Richmond (hiring staff, ensuring all stock is sent over, setting up point of sale system and EFTPOS terminal, set up of inventory/warehousing system and in-store pick up procedures)- Organised and ran an EOFY warehouse sale in 2016 (sourcing a temporary warehouse, stock sent over and excess returned/inventory updated, hiring of temporary staff, working and staying within a strict timeline)- Organising team functions and mid/end year celebrations Show less