Amanda Eccleston Email & Phone Number

Manchester, GB

Manchester, England, United Kingdom

Omega House, Salford

Responsibilities: - Manage a team of 3 Real Time Duty Managers - Effective movement of resource between front and back office functions to ensure maximum productivity-Maintain local FTE report ensuring that all records are updated promptly- Liase with Operations on service delivery issues, taking corrective action to meet service goals and increase.

Omega House, Salford

Responsibilities:-Use of Total View and CCMA to monitor real time adherence call statistics, ensuring the operation is being productive and that advisors are following the correct shift pattern and adhering to schedules.-Answer absence calls from staff and pass the details to the Team Managers-Updating Total view with exceptions e.g. sickness, overtime and.

Omega House, Salford

Responsibilities -Production of daily, weekly and monthly KPI productivity, performance and resource reports distributed to all levels of Management including the European Board of Directors-Maintain attrition and FTE reports weekly ensuring that all changes are updated promptly.-Short Term forecasting, updating QMAX with the data and running IDP's and.

Omega House, Salford

Responsible for a team of 13 staff, duties included daily completion of spreadsheets to record staff statistics, daily feedback of these statistics to the staff to ensure individual and team targets are met and department service levels achieved, I conducted monthly 121 support sessions and coaching and development of staff, and dealt with escalated calls..

Omega House, Salford

Duties included booking customer parcel collections and tracing parcels, after 2 years as a front line agent I moved to the Premier customer service department dealing with specified priority clients opening and investigating enquiries and using my initiative, judgement and communication skills to help solve their complaints and queries.

Eccles, Manchester

Promoted from Cashier to Merchandiser and then to Stock Supervisor, in my final role I was primarily responsible for the management of store stock files, checking store low and out of stock goods daily, Investigating stock file corruption and requesting counts. Checking count accuracy and requesting re counts where necessary. I produced reports that were.