Amanda Egan Email & Phone Number

Mount Pleasant, Sc, Us

Pleasanton, Ca, Us

Chicago, Il, Us

• Serves as the liaison with client teams and executives to align the customer’s strategy to project goals• Primary point of contact for the client ensuring any risks or issues are mitigated and setting expectations for what is needed from the client to be successful. Works closely with Solution Architects, Technical Architects, Developers, and Business Analysts to ensure services are being delivered per plan.• Strategically builds relationships with relevant client sponsors and stakeholders within each project to actively identify and create future opportunities, client references, and to develop a robust industry network• Leads project teams to design, build, configure, and deliver solutions for healthcare and life sciences clients. Provides leadership and management to project teams to ensure on-time delivery, with quality, and on budget.• Demonstrates analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, data modeling, theories, practices, and methods• Manages the scope of the project; Facilitates design reviews to define and prioritize requirements and collaborate with project team members to design appropriate solutions and execute projects in a timely manner

Chicago, Il, Us

• Develop and implement customized learning and development plans for both top-tier and start-up pharmaceutical brands, aligning with unique workflows to drive long-term adoption• Lead a team of Instructional Designers in executing multiple concurrent projects• Engagement and Project Manager on all ongoing training initiatives, ensuring adherence to scope, timelines, and quality standards• Successfully mentor my team of creative professionals, fostering their growth as valuable contributors• Structure and present strategic proposals to clients during the early sales cycle, effectively communicating value and addressing their specific needs• Build and cultivate strong relationships with clients, provide ongoing project support and ensure client satisfaction• Collaborate across teams and work with cross-functional leadership to develop and deliver comprehensive initiatives• Manage creation and execution of internal product certification courses • Engage external commercial sales training resources and leverage internal sales training expertise to enhance training strategies• Continue Senior Instructional Designer responsibilities as needed and lead projects when staffing is limited

Chicago, Il, Us

• Develop and manage training project scope to ensure projects are delivered on time and within budget• Build and maintain long term relationships with client stakeholders for project success and future project needs or enhancements• Design, create, and deliver custom global content including video, workbooks, and step by step documentation• Lead international trainings— onsite and virtual—working closely with translators as needed• Assess and optimize client policies and workflows through data analysis and in-person observations to maximize use of software, improve inefficiencies, and position companies for growth• Work closely with an internal development team to ensure product build accurately meets the clients functional design needs

Chapel Hill, North Carolina, Us

• Analyzed clinic business structure and workflow to strategically design and implement Clinical Research CRM • Coordinated and led ongoing implementations and project timelines• Configured Salesforce based platforms to meet client specifications and training requirements • Developed and delivered customized virtual implementation and trainings for clinical trial firms

Charleston, Sc, Us

• Client facing role responsible for training and proper utilization of Real Estate Platform CRM.• Developed and delivered training and implementation material for Onsite and Virtual environments• Assessed and optimized client policies and workflows through data analysis and in-person observations to maximize use of software, improve inefficiencies, and position companies for growth• Coordinated with Onboarding, Implementation, and Success Teams to ensure each client reached Milestones as planned

Charleston, Sc, Us

• Responsible for onboarding of new insurance companies with current client platforms• Coordinated data exchange integration between internal teams for proper billing workflow

Portland, Oregon, Us

• Led organizational change in outpatient therapy companies through successful implementation of EMR platform specializing in process automation and integration• Trained clients on software via in-person classroom environments and web-based conference calls as well as provide onsite and remote go-live support during the implementation life cycle• Client facing subject matter expert for all clinical, billing, compliance, and technical concerns with new EMR use o As such I worked directly with our project manager to support multiple ongoing implementations while onsite with one specific client o Utilized various company resources to ensure accurate information• Managed client and company expectations by pushing deadlines on both the client and internal development side• Managed a minimum of 4 to 5 ongoing implementations at any given time• Developed client-facing training material while maintaining updated versions to reflect newest product features and marketing themes

• Developed Marketing and Sales department from the ground up• Configured a CRM platform to understand where referrals where sourced, and implemented protocols for sales and marketing team to increase incoming referrals• Created and managed relationships with local medical providers utilizing direct marketing, office lunches, educational networking events

• Managed San Diego and Riverside County territories to promote Physical Therapy to area doctors• Helped to manage our 10 clinics and contributed to the company's daily operational needs• Managed marketing team of 4, ensuring that all marketing initiatives were carried out efficiently and effectively • Performed, delegated, and oversaw completion of marketing associate tasks- such as new business research, and account meetings• Led quarterly marketing strategy sessions focused on goals, quotas, and top relationships• Strategized and implemented weekly, monthly, and yearly marketing campaigns and projects

• Built relationships with local medical providers through education about Spine and Sport services, utilizing direct marketing and hosting office lunches• Maintained and grew business via the referral of new patients- 19% growth in 2014• Created marketing materials based on clinic data analysis• Built knowledge base of all health care plans and insurance groups accepted by Spine and Sport including Medicare, Personal Injury, and Workers’ Compensation• Developed and managed referral-based CRM- implemented company wide adoption over 10 clinics• Implemented and oversaw technical management of companywide EMR - Clinicient

San Diego, Ca, Us

• Coordinated top two primary clients: Created specialized pricing and specifications and acted as logistics specialist• Managed client needs and Sales Director questions• Handled sales administration for clients as needed• Organized interdepartmental meetings• Facilitated information sharing between base office and satellite sales offices

San Diego, California, Us

Business Operations Director • Operations director for a small start-up company during an aggressive growth phase• Determined sales growth rates and sales cycles to predict future sales• Collaborative partner in implementing new management strategy and customer service/sales policies• Coordinated product tests and reports necessary for product design configuration Sales and Marketing Analyst• Managed customer service and sales staff• Analyzed current ads - virtual and print - performance• Wrote copy and worked directly with our ad-designer to develop artwork for each advertisement• Researched new outlets for advertising and performed budget analysis to determine risk of purchasing certain ad-space

• Intern for Entrepreneur Mitch Thrower and Ironman camps & Training• Coordinated Ironman Summer “camps” – funding, lodging, events• Assisted in social media campaign for industry and fundraising efforts• Wrote copy and worked directly with our ad-designer to develop artwork• Led a Global Sports initiative fundraiser to raise funds for Soccer and other recreational materials for children in need• Fundraising efforts culminated in Gala including silent auction for which I coordinated and led

Bs, Business Administration

Bs/Ba, Business Administrations