Amanda Epperhart Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

- Oversee the operational and financial performance of a portfolio consisting of seven communities, each ranging from 100 to 240 units.- Inspire and motivate 22 employees within the portfolio while monitoring results and providing coaching, counseling, or disciplinary action when necessary.- Initiated and established the Talent Acquisition Department, and continue to lead the team while cultivating innovative procedures, tracking KPIs, and fulfilling critical roles throughout the organization.- Established and lead the People and Culture Committee, prioritizing initiatives in philanthropy, associate engagement, mental health, and DEI.- Design, develop, and facilitate statewide training programs and sales/leadership meetings for 23 communities.- Adjust rental and renewal pricing strategies based on market findings to drive occupancy and revenue growth.- Monitor all online marketing campaigns, including those on platforms such as Craigslist, Apartments.com, Rentpath, Zumper, etc.- Monitor on-site engagement with platforms such as Knock, Rooof, Reputation.com, Google reviews, and Yelp.- Assist with scope development for on-site capital projects, overseeing project execution to ensure quality workmanship. Projects include interior unit renovations and major exterior repairs such as stair and landing replacement, siding replacement, pier installation to existing structures, and extensive gabion wall installation.- Assist with acquisitions and due diligence by providing necessary reports, meeting deadlines, and completing exterior and interior inspections.- Determine property maintenance requirements, including make-ready products, reviewing contractor bids, and negotiating maintenance contracts.- Promote client/owner satisfaction and retention through timely reporting and ongoing communication about property performance. Respond quickly and with urgency to address owner needs.- Focus on improving customer relationships at the regional level.

Allen, Tx

- Achieve regional sales operational objectives by contributing sales information and recommendations to strategic plans and reviews.- Research and develop new client pipeline within DFW region. - Use a variety of networking tools such as Linkedin, The Blue Book Building and Construction Network, and the Apartment Association of Tarrant County to build relationships with current and future clients.- Create and execute a follow-up system for all clients either needing services or having services completed to ensure customer satisfaction. - Implement a competitor pricing analysis to monitor company’s market placement.- Revamp and monitor company’s website. - Develop the marketing strategy for the company in line with company objectives.- Coordinate marketing campaigns with sales activities.- Creation and publication of all marketing material in line with marketing plans.- Manage and improve lead generation campaigns, measuring results.- Overall responsibility for brand management and corporate identity.- Preparing online (Facebook, Linkedin, Yelp, Google) and print marketing campaigns.- Maintain effective internal communications to ensure that all relevant company functions are kept informed of sales and marketing objectives.- Develop, implement, and monitor company training programs.- Create training materials.- Develop multimedia visual aids and presentations.

San Mateo, Ca

- Primary principle for managing multiple communities ranging from 192 homes to the highest revenue property in the portfolio with 575 units.- Consistent top performer for revenue growth. Most notable: Increased monthly income from $500k to over $1m within 3 years at a newly acquired 510 unit community. Improved occupancy from 90% to 95% within the first six weeks of arriving at the largest community (575 units) within portfolio.- Led multiple teams ranging from 2 – 11 people with high engagement results. - High volume of lease renewals monthly with an average of 9-11% increases in monthly rates and a closing percentage of 50 – 60%. - Acted as a field representative and resource for the Executive Leadership Team within one of the top performing REIT’s.- Strategized with Pricing Analyst and Regional Manager regarding pricing for market apartments and renewals.- Maintained all community and company standards per policies and procedures. - Created engaging environment for associates and customers which greatly increased positive Customer Loyalty scores.- Managed the recruiting and selection of team members, further mentoring and developing long-term career paths which improve employee retention. In past 4 years, coached 9 employees who were then promoted to senior positions. - Selected as the Subject Matter Expert (SME) for OpsTechnology accounts payable software. - Designed, developed, and facilitated property-level training programs with an emphasis on driving individual performance and productivity. - Oversaw on-site capital improvement projects ranging from interior remodels to complete pool re-construction by establishing relationships with vendors, providing property specific insight, gaining valuable bids and ensuring quality execution. Projects total cost: $60+ million.- Conducted weekly meetings with sales and service teams regarding operations, sales and company initiatives.