Amanda Evans Email & Phone Number

Swansea, United Kingdom

Cardiff, United Kingdom

I am currently a Branch Manager within the Financial Services Industry. I am managing a team of five people. My main responsibilities are leading the team to deliver a consistently excellent customer experience for all of our customers both internal and external. Fully manage the overall branch. This includes growing the business by means of meaningful conversations with our customers and identifying a need, building an excellent customer relation in order to retain our customers whilst managing costs. Currently the first point of contact for all customer complaints I would endeavour to ensure these are resolved in branch without being escalated, ensuring plans are in place to ensure this is not repeated. Although currently managing a Customer Advisor I have the experience and knowledge of undertaking a full review with all customers and have the experience in opening new accounts whilst fulfilling our customer’s needs in lending. I am fully aware of conduct risk and manage the controls in the branch whilst adhering to all regulatory and compliance procedures.I am an ambitious, dedicated and service driven Manager with a highly successful background in achieving results and objectives set. Over 25 years experience in working in the banking, finance and insurance industry, with the primary focus on exceeding expectations for customer service and ensuring objectives are met to maximize profitability. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Acts with integrity, shows energy, resilience and maintains commitment in the face of setbacks and obstacles. Understands own strengths and limitations and is focused on self development. I am genuine, approachable, open and honest.

Newport, United Kingdom

• Manage a team of up to 10 employees and ensure all maximise monthly sales & collections through continual growth in collection performance.• Providing outstanding Customer Services ensuring that on every occasion we go that extra mile to ensure we exceed customer’s expectations.• Oversee and manage the productivity on all early and late calls ensuring best practice is shared.• Manages and motivates the team and the team’s performance to deliver targeted profitability against Key Performance Indicators set. • Review the KPI’s and provides appropriate feedback, training coaching and guiding.• Personally project and report figures to Regional Manager on a weekly basis.• Use all available M.I. effectively to drive desired results as above on a daily basis• Monitor sales and arrears ensure actions plans implemented • Manage distribution of workload on a daily basis• Build and maintain relationships with third parties, whilst regular communication with Citizens Advice Bureau and numerous Debt Management Companies.• Identifies performance issues within my team and take the appropriate action when required.• Effectively deal with complaints internal and external. • Communicates Company and Group information in a professional and appropriate manner• Ensure team achieves agreed quality and standards and adhered to all Company policies and procedures.• Embrace and champion a quality culture throughout the company• Treat all customers both internal and external fairly • Cost effective management and utilisation of resources within the branch• Drives results• Ensuring the best product matches the customer’s needs.• Problem Solving • Excellent Planning & Organisation skills