Amanda F. Email and Phone Number

* Prepare Amenities form for Expecting Arrival room one day before arrival* Check all welcome letters, greeting cards to be sent to the room* Double check the room before guests arrival, make sure all have been setup properly* Prepare the registration card and key for Group, VIP guest, VVIP guest, My Time guest* Send amenities to the concerned department* Meet and Greet guest who have birthday as daily* Welcome and register guests and offer them services and room rates* Handle guest check in and check outs professionally and in a welcoming and specialized manner* Recognizing guest by addressing their name* Issue room key and forward instructions to Bell Person* Keep records of room availability and guests’ accounts* Post charges of food, room, laundry and telephone to system and manual ledger* Maintain the hotel’s high standard of service and hospitality* Answering guest inquiries about hotel service, activities, shopping, dining, transportation and travel direction* Set up morning calls* Take messages and route appropriately

* Answered phone, determined caller’s needs and routed to the appropriate person/department* Greeted visitors and determined their requirements* Make reservations on phone and in person* Selling rooms to walk in guest* Handle guest check in and check out* Review accounts and charges during check out* Arranging tour and transportation* Answering guest inquiries about hotel service, activities, shopping, dining, transportation and travel direction* Set up wakeup calls* Daily courteous to guest on breakfast time* Meet and greet to VIP, Long Stay or Honeymooner

* Meet and greet customer upon arrival* Assisted them based on their inquiries* Selling the products of the company* Handling customer’s complaint and gave the solution of their issues* Recorded all customer’s data* Made a daily report to be sent to supervisor

* Opened members accounts by recording account information* Maintained members records by updating account information* Attracts potential members by answering product and service questions; suggesting information about other products and services* Resolves product or service problems by clarifying the member’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution* Making a phone call of list all members and offered them holiday plans* Made a reservation to members who want to book their holiday* Confirming the reservation and sent them email confirmation* Received the payment of their credit card details and collected the payment