Amanda Falikowski Email & Phone Number

Burlington, Ontario, Canada

• Managed day to day operations in 15 locations across Canada and the United States • Managed 100+ employees, first point of contact in case of emergency• In charge of any customer service issues i.e. unhappy customers, negative reviews, and scheduling• Travelled throughout the United States to open up new Locations; worked with landlords, contractors, media and local news channels and organized and ran grand opening events • Designed, implemented and supervised a peer review program across the company• Responsible for hiring and training new employees • Assisted with Payroll• Completed supply orders for all 15 locations

• Dress appropriately and conduct ones self in a professional manner, use good judgment and keep a mature attitude • Preparation for event; display set up, sample baskets, flyers, coupons • Communicate with off site team members throughout each event • Generate public interest in a specific brand or product • Directly interact with consumers; provide information and answer any questions, consumer feedback

• Promoting products within the wellness category in a grocery store setting• Preparing and handling food in front of consumers• Provide recipe instructions, conduct sales and provide samples

• Sports based marketing events ex. Tiger Cat Games • Assisted in making the 2014 RBC Sports day a success• Directly interact with consumers; provide information and answer any questions, consumer feedback

* Able to work under pressure in an unpredictable environment and de escalate high crisis situations.* Provide one on one assistance and care to a student in a section 23 classroom.* Assist in the design, implementation and monitoring of appropriate behavior management, communication skills and life skills.* Assist in promoting students’ emotional growth, well-being, self esteem and independence* Provide a physical activity and healthy living program which includes bringing students to the YMCA and cooking healthy meals in the classroom.* Complete daily logs and provide input to meetings with Social Workers, Teachers, Therapists, Doctors, and Family members.

Hamilton Ontario

* Provide long term care and treatment for children and teens ages 5-18 with mental illness, behavioral, cognitive and physical disabilities including but not limited to anxiety, PTSD and FAS.* Work under the direction of a supervisor and alongside a team to provide care and treatment for residents* Empower children to make their own decisions in a consultative environment and teach good problem solving skills.* Have a commitment to openness and willingness to discuss life issues and listen with kindness and empathy to the pain and hurt residents have endured.* create a safe nurturing, family-like environment that includes daily chores and preparing meals.* supervise and escort clients to outings in the community; shopping, library, home visits* demonstrate and encourage proper manners and respectful behavior

Hamilton Ontario

feild placement- Supported clients through drug and alcohol withdrawal - Assisted clients to and from Methadone clinic, hospitals and doctors’ appointments - Prepared appropriate group material and facilitated discussion groups based on a five week treatment program, topics included; stages of change, stages of grief, harm reduction, self esteem, healthy relationships and relapse prevention- Performed lengthy intake and admission procedures with new clients, formulated and documented interactive plans of care with clients in crisis, set up short-term safety contracts and re-evaluated contract to follow-up- Performed discharge interviews assessing clients progress and further treatment planning. - provided resource and community referrals such as AA, NA, CA, OW, ODSP and CAS- Involved in Crisis/Conflict Intervention and answered the crisis help line. - Gained working knowledge of CATALYST- Receptionist duties including fax/email, copy and printing machine use, client sign in, incoming and outgoing calls - Recorded case and progress notes and incident reports - Implemented security procedures; use of security keys, front and back door intercom systems which allowed or prevented entry into the building.

Hamilton Ontario

field placement - Worked with adults and seniors with physical and mental disabilities including dementia, parkinsons, diabetes, autism, and down syndrome. - Assisted clients to and from bathrooms and program areas and implemented safety precautions with clients using wheelchairs, walkers, and canes. - Led small and large group activities such as card games, lawn bowling, and arts and crafts that were appropriate for each client’s specific needs and disabilities - Encouraged clients to have fun, be social and participate in activities- Served meals and assisted clients to eat assuring the health requirements of each client were being met. - Set up/ put away equipment each day

Hamilton Ontario

- File documents, distribute office mail, prepare client documents for mailing

Hamilton Ontario

Volunteer -- Worked with Autistic and Downs Syndrome Teens in the Special Needs Department- Escorted students to Math and English classes which allowed interaction with other students and active participation.- Worked with young children at the daycare centre

Social Service Worker Diploma, Social Service Worker

Activities and Societies: Fit for Future Social Service Worker & Health Wellness and Fitness

Diploma, Social Service Worker