Amanda F. Email & Phone Number

Palm Coast, Florida, United States

Answers inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment.Confirms reservation in system and reviewed all noted information.Records guest comments or complaints referring customers to managers as necessary.Promotes a positive guest relations to all individuals approaching the Front Desk.Computes bills, collects payments, post charges, adjustments and makes changes accurately for the guests.Verifies guest's payments and identification. Ensures all procedures are followed to protect sensitive guest information including identity and credit card information.Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.Tracks room revenue, occupancy percentages, and other front office operating statistics.Prepares a summary of cash and credit card activities, reflecting the hotel's financial performance for the day.Provides exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.Efficiently and effectively handles reservations received via email and phone.

St Augustine, Florida, United States

● Helped manage social media communications● Created relevant and engaging content to publish on Instagram & Facebook● Managed and help develop a website utilizing Squarespace● Created flyers to aid shop exposure at events

Pittsburgh, Pennsylvania, United States

● Demonstrated working and solving complex time-sensitive issues under stress while still acting in a calm and collected manner.● Supervised a team of front end associates in a fast paced, high pressured environment

Pittsburgh

Answered product questions with up-to-date knowledge of sales and store promotionsProvided excellent customer service to cultivate loyalty and satisfaction.

Pittsburgh

Manage front end courtesy clerks whilst assuring store is clean and presentable. • Started as a cashier, then moved to front-end​ supervisor where I was in charge of daily front-end operations. • Front-End Supervisor: Greeting customers that enter the store, supervising employees and the customer service area, processing purchases, as well as returns.Politely assisted customers in person and via telephone. • Provided an elevated customer experience to generate a loyal clientèle. • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. • Directed calls to appropriate individuals and departments. • Organized store merchandise racks by size, style, and color to promote the visually appealing environment. • Routinely answered customer questions regarding merchandise and pricing. • Participated in physical inventory counts every year(2) • Replenished supplies, bags and other materials at each cash wrap. • Set up and explained new membership contracts. • Recommended alternative items if the product was out of stock. • Ring customers out • put freight away daily • blow up balloons walk-ins or pre-ordered ones Responsible for opening and closing store proceduresResponsible for cash handling proceduresAuthorizes register functions including post voids, returns, ​and associate discountsResponsible for maintaining assigned zoneProfit generation, sales techniques, and product promotion/preparing promotional materials and displaysCustomer service and complaint resolutionmanage cash office(deposits)

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication, 3.8

Associate Of Arts And Sciences - Aas, General Studies

Associate Of Science - As, General Studies