Major Achievements- 12 month targeting marketing culminating in Winning the Insurance Times Marketing Campaign 2017 - Delivery of refreshed home product to our core market supporting the sales team to deliver new distribution and increasing conversion by 5% - Delivery of 2 new products, Rent Guarantee and Tenants Liability, into the home lettings sector enabling Paymentshield to diversify further from their core distribution channel. - Identification, negotiation and deliver of a new solus capacity provider for our creditor products.- Deliver of 4 new insurers to the panel proposition increasing quotability to 97% and introducing competition which reduced net rates by 50% over 3 years- Delivery of 20% year on year growth and a policy count that has seen growth every month since Jan 17 - Delivery of digital training hub for internal and external use - Delivery of a digital solution for customer documentation Core Skills- Ability to work with and inspire all levels of the business and whilst being part of the C-suite making wide ranging business decisions- Leading all three teams to deliver the complete customer and broker proposition across all mediums.- Responsibility for Product Life Cycle governance across all product classes to ensure our propositions are compliant and above all meet our customer’s needs- Management of the product, digital, marketing and Insurer Relations teams - Management of the capacity across 12 Insurers covering 428k customers and £116m GWP of home, creditor and auxiliary products – ensuring the Paymentshield is meeting its 3 year plans across all key performance indicators.- Responsible for claims standards across capacity providers and in-house claims teams- Management of the digital offering to our brokers and end customers to ensure we are ahead of current market trends

Major Achievements - Development and Delivery of a new non-standard household unit Identifying and delivering a new Panel of non-standard new insurersSuccessful launch of 5 new schemes and 2 new insurersEnhanced commission the non-standard panel - Successful launch of 2 new insurers on our Home internet product- Successful launch of 2 new insurers to Swinton on our Home Panel.- Complete review of the Home claims process, and delivery of enhancements. - Management, growth and negotiation of the whole household panel (28 insurers, 850k customers, £200m GWP) )Including negotiation of new business and retention strategies.Development of net rated solutions.Developing a home fraud prevention strategy with the fraud team and insurers - Identifying new products and project managing their delivery within agreed time scales- Identifying new suppliers, assessing their potential to fit our model, understand the value they will add and work with them to deliver an agreed solution

Major Achievements - Negotiation and delivery of a joint venture with a major partner- Successful delivery of Swinton Home, Motorcycle and Commercial vehicle internet sites and delivery on to all major aggregators with a full quote and buy process.- Successful and timely transfer of 2 entire books of business to new insurers. - Successful and timely delivery of new insurers on the Swinton Branch panel and internet products - On-going management of a profitable portfolio of insurers Core Skills- Management, growth and negotiation of Insurer accounts with a panel (11 insurers, £450m GWP) Including negotiation of new business and retention strategies.Development and delivery net rated solutions.Delivery of Swinton fraud prevention project - Identifying new products and project managing their delivery within agreed time scales- Identifying new suppliers, assessing their potential to fit our model, understand the value they will add and work with them to deliver an agreed solution

Management, growth and negotiation of accounts with a panel of 17 insurers and third party suppliers- Identifying new products and project managing their delivery within agreed time scales- Responsible for its4me’s FSA compliance, completing FSA Regulatory Reporting - Managing a team of 4, responsible for Insurers, SWH and aggregator development and growth Major Achievements - Management of a profitable portfolio of insurers- Successful transfer of all schemes on to standard insurer products to ensure FSA compliance - Ongoing FSA compliance in all area’s of the business - Successful and timely delivery of 2 new insurers and 3 new motor schemes onto the its4me panelCompletion of segmentation MI to identify area’s for growth and exploitation in the internet motor market

roject managing the delivery of new products and product enhancements across all channels - Research and development of new propositions for the Intermediary and Direct business markets - Negotiation with and management of relationships with external suppliers providing system analysis and problem solving with in agreed time scalesteam management and developmentMajor Achievements - Successfully delivering the Rehabilitation project on time from initiation and definition phases to launch- Completion of segmentation analysis work for new motor product - Successfully project managed and delivered Common Pricing Platform motor changes to product, underwriting and documentation across Intermediary and Direct business channels- Successful integration of the Direct product set (motor and home) following the merger of L&E and CGU- Managed the successful migration from HUON Version 3 to HUON Version 4 in the NUD Call Centres