Amanda F. Email & Phone Number

London, England, United Kingdom

• Sample processing, data entry, email and telephone responsibilities within the Sample Reception Area.
• Receive, identify and prepare samples, booking in request forms into the Laboratory System (Winpath) and organising their despatch, the storing and retrieval of samples and liaising with appropriate departments.

London, England, United Kingdom

• Clean and supply designated facility areas including visitors Touching Points due to Covid19 new regulations.
• Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.

Porto Alegre, Rio Grande Do Sul, Brazil

• Effectively communicate with potential clients face-to-face, on the telephone, Whatsapp Business or email. Take on board all of their requirements and offer travel plans.
• Plan, sell, deliver and follow-up provides travel services, such as: itineraries, transportations, accommodations and insurance. Promote exclusive offers by Agency.
• Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets and needs.

Porto Alegre, Rio Grande Do Sul, Brazil

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Delivered outstanding customer care, encouraging customers to join in-store reward programs, promoting loyalty and increasing sales possibilities.
• Bar Staff Support on the weekends and high-demand hours. Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.

United States

Florianópolis E Região, Brasil

• Along these four years working for Inditex also played a role as Retail Assistant, Visual Merchandiser, Product Store Manager, Cashier and Tutor.
• Built loyal customer bases by delivering excellent service and latest trend fashion advices.
• Responsible for maintaining Visual Merchandise experience always attractive for customers, promoting Fast-Fashion and Special theme Collections.
• Organized the store sections following the standard layout, retail and aesthetics harmonization and fashion trends advised from Zara.
• Analysed Sales Reports and Product Rankings weekly in order to replenish floor stock maximising product sales.
• Unpacking and checking stock deliveries weekly ensuring availability of in-demand products.

Florianópolis E Região, Brasil

• Responsible for all the Visual Coordination of the store. Working according to its respectives departments: Apparel, Bedroom, Dining and Kitchen.
• Promote strategically different products considering: current trends, customer needs, holidays and sales report.
• Report sales and eventual merchandise management between stores.

Florianópolis E Região, Brasil

• Customer Service and Technical Support for Software's Apparel
• Provided high standard customer service and technical support for direct clients and Sales Representatives of Audaces Software in Brazil and United States.
• Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance. Liaised with Software Development team and third party agencies to ensure resolution of any software issue.
• Performed Quality Assurance (QA) and Testing of new tools and beta versions, establishing standards for end-product implementing. Reported suggestions, features improvement and understanding users needs.

Fashion Merchandising

Communication skills pertinent to the Fashion and Lifestyle industry. Main topics: Visual Merchandising, Retail Space, Fashion Journalism.

Personal Style Consultant - Fashion, Style And Image, Fashion And Fabric Consultant

Bachelor'S Degree, Fashion/Apparel Design

Activities and Societies: • Manage all Product Design Process. From market and researched trends through final production and styling. •.