- Perform telephone and reception duties, including receiving, screening and directing phone calls, answering enquiries and greeting and directing visitors.- Perform brief tours and orientation sessions at the Centre. - Receive, record and distribute incoming shipments. - Arrange for couriers and gather and sort mail. - Assist with large volume mail-outs. - Make on-campus deliveries as necessary. - Schedule use of the office/board room/multipurpose room. - Act as key coordinator for building. - First point of contact for events and room bookings. - Work with Special Functions staff to arrange catering. - Act as coordinator for facilities/maintenance items. - Perform VIP time entry. - Review telephone and cell phone bills. - Maintain files in reception area. - Type correspondence, memos, letters, responds to e-mails as requested by Office Coordinator. - Complete purchases and monthly operating reconciliations. - Photocopy materials and ensure copier is stocked with paper and toner. - Schedule IT maintenance for computer lab as necessary. - Act as back-up to the general secretary and provide assistance to other staff with special projects and events. - Perform other related duties as assigned.

Working along side various program coordinators at the Indigenous Student Centre allowed me to gain experience with ceremony, event planning, clerical duties, labour duties, public speaking, Indigenous protocol, and assisting with student services.

- Given various projects to complete, pertaining to Inuit art, artists and arctic research.- Cataloging recently added art pieces to the Museum Collection- Cleaning and Maintaining a clean display area- Spring cleaning of Museum Cases- Gift shop attendant- Tours guide to visiting groups.- Receptionist Duties- Accounting (Deposits, weekly cash balances)

Check in/out guests, coordinating with Banquet, Lounge, Restaurant and Maintenance staff duties that require their attention. Maintaining a professional face for the company I represent, as well as assisting with any guest inquiries of the city and surrounding businesses.

Being an Airline Custome Service Agent has given me experience dealing with:- Passenger inquiries about flight departures and arrivals- Checking passengers in giving seat numbers- Providing boarding passes and luggage labels- Telling passengers about luggage restrictions- Weighing baggage and collecting any excess weight charges- Taking care of people with special needs, and unaccompanied children- Calming and reassuring nervous passengersI was also trained in knowing: - Basic procedures- Knowledge of the airport- Security training- Emergency and evacuation procedures- Using the public address systemAs a CSA I was able to cultivate skills in:- Excellent customer service skills- Strong written and spoken communication skills- A polite and professional approach- The ability to solve problems- The ability to deal tactfully with upset or angry passengers- Computer skills- The ability to work well in a team