Accommodated 50+ customers per shift while exhibiting high energy and professionalism when dealing with guests and staff.Excellent communication skills when coordinating with waitstaff, kitchen staff, and managers to ensure excellent service and guest satisfaction.Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.Followed up with customers about resolved issues to maintain high standards of customer service.Served food and alcoholic beverages including wine, draft beers, and custom craft cocktails to 50-100+ guests per shift.Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.Obtained cash bank and swiftly stocked service bar to prepare for guests.Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.