§ Selected to oversee daily operations for Sports Book in addition to managing the Keno department.§ Develop and execute business plans, budgets, operational procedures, promotional plans, and P&L statements all while strategically conceptualizing new directives.§ Manage and mentor personnel and coordinate scheduling, ensuring readiness for large events, VIP groups, and business-related flow, as well as compliance with established procedures.§ Monitor and approve staffing needs, reviewing job analysis, wage rates, and position requests and conduct performance standards evaluation and staff orientation/training.§ Built and trained a team of 5 as training the future manager into the role.§ Selected to restore operations for the Sports Book after losing an entire team and being investigated under previous leadership.§ Established job positions, SOPs and job descriptions while working closely with HR to ensure all state laws and regulations complied.

§ Promoted to Department Manager overseeing all daily operations for Keno department, continually developing and implementing strategies and processes to deliver improved performance, outcomes, and business growth.§ Led introduction and growth of Colorado’s first and only live Keno game, building a team of writers and expanding the game to roughly $65,000 in monthly revenue within the first year.§ Evolved the Keno client list from no database at opening to 450+ guests and a thriving VIP list of 20+ guests accounting for 40% of casino’s revenue.

§ Administered excellent service throughout the casino with 4 bars and 1,200+ slot machines to cover, while also assisting with banquets and catering events.§ Developed and implemented procedures to direct oversight and raise standards across management and operations, scheduling, costing, and budgeting, inventory control, and service.§ Streamlined organizational structure by improving staff scheduling and deploying shift rotation for team of 50+, resulting in staffing efficiencies that greatly improved operations.§ Altered the schedule to increase efficiency throughout 4 bars and cover gaps in floor service with lower staffing needs. Designed and executed a calendar request system for PTO allowing for more cohesive communication between supervisors and managers.

§ Oversaw staffing of events for the catering arm of a beverage company, vetting all personnel prior to accurately placing them in bartending, event management, and support staff positions§ Worked with HR to recruit top talent and onboard new staff as well as communicated with Director of Operations and operations team to secure necessary equipment and supplies§ Served as point of contact for clients and vendors, fostering strong business relationships while ensuring top quality service, effective problem solving, and continued collaboration§ Constructed the DEV Team which consisted of 6 of our top event managers that acted as assistants/trainers to me in the office. While working with the team I oversaw the development of bar training classes for all 4 bar levels, an overall orientation for the company as well as TIPS training classes and team-building activities.§ TIPS - train the trainer certified to provide on-site training for all bartenders before sending them to any event, which also provided our vendors with a safe and engaged team.

§ Promoted to Assistant Food & Beverage Manager§ Assisted the manager in all F&B transactions, including setting and managing budget, handling P&L, and attending to expenses relating to labor, controllable, and costs of goods§ Helped captain F&B operations by formulating policies and business goals, keeping food and beverage costs under budget, as well as performing multiple back-of-house operations§ Hired, trained, and supervised employees, motivating them to perform at the highest levels, mediating conflicts when necessary, and exhibiting strong leadership and organization skills§ Managed the inventory of the Beverage department as well as maintained product on hand.§ Lead the process to cut our unpopular beers taking us from 15 options to 9, this allowed more space and money for better selling options.§ Trained to a green belt in Six Sigma, allowing for better processes and more efficient safety measures to be made in the F&B department.

§ Developed marketing materials and strategies for promotional, entertainment, and special events, all while overseeing the implementation to ensure effective advertisement§ Managed marketing budgets for events, researching expected costs and overseeing spending, as well as documenting and evaluating costs to uncover where efficiency could be added§ Lead events and promotions that had budgets from $15,000 - $80,000 from the conceptual idea through the event process all the way to the post-formas at the conclusion of events.

§ Oversaw casino operations and supervised employees, working in a fast-paced environment to ensure great guest services, accurate tracking of money, and adherence to regulations§ Developed training SOPs for four different departments including Slots, Table Games, Poker and Keno.§ Assisted in the development of the CSM training program at Cactus Pete’s, was the introductory trainee that completed the program which allowed crucial feedback throughout to help solidify and strengthen the SOP’s for the program.

I was responsible for serving and monitoring all alcoholic beverage consumption on property. Assist in the last call procedures per CO state and gaming laws. Maintained a professional and effective attitude when approaching people to evaluate their intoxication level and determining if they were allowed to continue to game or if they needed to be removed from the gaming area. I also was responsible for assisting in food and beverage supervisor duties most nights. Helped manage the employees and operations of the coffee shop as well as the late night dining option and the deli.

I did cold calling to Alumni, Family and Friends of the college and asked for their support in the form of donations towards student scholarships.

I was the intern for the Montana and Wyoming branch of the American Lung Association. My main project was to fundraise and advertise for the Montana Breathe Bike Event.