As a Director of Pharmacy Benefits Consulting at PwC, I leverage my 25 years of experience and expertise in the healthcare industry to provide strategic consulting to Pharmacy Benefit Managers, Health Plans, and Employers. I help them assess and improve their market perception and position, develop value propositions, and improve their operational efficiencies.I have a Master's degree in Health Care Administration/Management, and I hold two certifications: Project Management Professional and Digital Acumen. I have built strong executive level relationships by leading multiple projects and delivering innovative solutions that enhance the financial performance and customer satisfaction of my clients. I am passionate about process improvement, and I use human-centered design principles to create solutions that address the needs and expectations of the end-users.