Amanda Galuski Email & Phone Number

Annapolis, Md, Us

United States

Maintaining a motivating environment that encourages my team to give their very best.Stepping in and taking responsibility for leading when the Property Manager is not available.Engaging people in meaningful conversations that demonstrate my concern and genuine desire to make them feel at home and cared for.Solving problems for my residents and treating them like I would a best friend.Playing an active role in making certain the community of 374 units is impeccable.Jumping in and covering for team members when needed.Seeking out opportunities to enhance the resident’s personal experience.Planning and executing engaging monthly events for residents while adhering to the budget.Meticulously maintaining and organizing the package room (no lockers) of incoming and outgoing parcels, with a daily average of 250 incoming off season and 600 holiday season.Work closely with the leasing and maintenance teams to ensure the building is running smoothly by helping with contractor visits, loading dock reservations, building security, service requests, scheduling tours, making resident keys, and property communication.

Skillfully delivered key points of information to a diverse group of people, including store associates and managers, district managers, and corporate level teams. Extensive experience creating and training on a variety of technical and personal development classes including induction, customer service, selling skills, public speaking, respect, team building, leadership, communication, emotional intelligence, harassment, and government mandated yearly I.T. Security Awareness. Orchestrated large scale training on new register software throughout the company. Created, edited, published, and tracked Scorm based training videos and courses based on company needs, utilizing Trivantis Lectora Coursemill LMS, Snagit, and Camtasia Studio. Trained and oversaw a team as they relayed company initiatives and training to the organization. Liaised with District Managers and Corporate Teams to deliver unique training to ensure improved operations and service in the company. Responsible for planning, creating and executing training programs and techniques to 4,500 associates and managers, which included preparing training materials, PowerPoint presentations, team building exercises, and handouts. Traveled to multiple states to assess training throughout the organization and to ensure consistent quality. Created and conducted the new manager orientation which included teaming up with the CEO and multiple department heads within the company. Worked with our Corporate Legal Team to create and implement training on workplace harassment with both internal and external customers, based on real life situations. Provided dedicated and caring career counseling to managers and associatesEvaluated performance of associates during workshops, training sessions, and LMS courses for personnel files and supervisor feedback. Created and edited themes and content for the company newsletter. Researched, created and implemented sexual harassment training based on updated state laws.

Helped research, create and implement a Scorm based LMS for the company that led to a major decrease in meeting expenses and an increase in employee knowledge, accomplishing the overall goal of better customer satisfaction and increased sales. Built relationships with all District Managers, Home Office, and Distribution Center Teams to identify training needs throughout the company. Worked with corporate teams to identify and create personalized training for the company based off customer feedback, including workplace harassment, transgender awareness, and sensitivity training. Managed emails and calls on HR related questions. Assisted in the full cycle recruiting of new talent and utilizing the ATS PeopleAnswers. Maintained the employee handbook with updated union, state, and federal laws.

Trained employees and managers in the Maryland, Virginia, Washington DC, and Boston markets. Built relationships with District Managers to ensure personalized training for their areas. Traveled throughout the regions to deliver interactive training and administer certifications.

Responsible for overall management of store and team of 60 employees. Recruited, trained, supervised and coached employees. Maximized store profits through customer service training, selling skills, payroll management, loss prevention, product diversity and placement, and employee morale. Won several Store Awards including Highest Customer Service Score and top 3 sales in the company.