Amanda Garbart Email & Phone Number

Baltimore, Md, Us

Towson, Maryland, United States

Account management and maintenance for all insurance clientsProvide outstanding customer support to clients and their teamsWork closely with supervisor to ensure all billing, accounts receivable, insurance inquiries, policy changes, and renewals are met in a timely fashion

Baltimore, Maryland, United States

Patient outreach and post-operative discharge care for all Orthopedic hip and knee replacementsManage all inventory and place orders for Joint Journey Program suppliesTriage patient questions and concerns to the appropriate parties; calmly handle emergency situations/patient needsWork closely with the medical team of surgeons, physician’s assistants, and nursesCommunicate effectively & efficiently across a large, multi-level team within the practiceOversee and manage all clinical schedules for six doctors and two surgeons utilizing Epic and Microsoft Office Suite daily

Baltimore, Maryland, United States

Washington Dc-Baltimore Area

Oversaw daily business operations of the restaurant, bar, and hotel while coordinating with hotel management, executive teams, and staffManaged, trained, scheduled, and developed a team of 45 Managed restaurant’s social media accounts (Instagram, Facebook) while promoting & marketing the restaurant within corporate guidelines & collaborating with Corporate on campaigns and cross-promotionDesigned, deployed, & monitored initiatives (restaurant buy outs, sales competitions) and aligned them with Kimpton quarterly goals such as contracting The Night Brunch team to exclusively host a three-hour event with a turnout of over 500, breaking the revenue records for hotel eventsCompleted weekly inventory, ordering, invoices, and payroll for the business on deadlineReviewed Food & Beverage and Hotel metrics daily to meet quarterly targeted revenue goals & maintain budgets for labor costs, wine, beer, and spirits Event coordinator for the annual “Ryes Up Against Cystic Fibrosis” charity gala & auction Interfaced with hotel guests for guest relations and retention, and served as a recovery liaison for the hotel

Baltimore, Maryland Area

Managed the production & publication of several newsletters within the company’s technology franchise Wrote & created content and copy for promos, order forms, and client retention efforts Collaborated with Editor, Publisher, graphic design team, SEO teams to ensure all publications were held to the quality standards expected & reached clients on time Edited all publications before final drafts sent to Senior EditorAttended weekly meetings with copy-writers, customer service teams, and fulfillment departments to ensure quality control and marketability of publicationsRan live webinars with the Publisher, transcribing each and publishing them to each franchise’s websites

Manage and develop a team of 20 agents who provide customer service for our client. Meet center metrics & run center reporting. Work as a leader & a team member. Be dynamic, adaptable, and a quick problem solver. Have extensive product knowledge & organizational skills, which is utilized daily. Be able to heavily multi-task.

Baltimore, Md

My responsibilities include (but are not always limited to) providing outstanding customer service, personally responding to every customer email; being able to work in a fast paced, high stress environment; working extensively with other departments on promotional material & product quality; overseeing several different projects; maintaining strong editing skills. Overall, I have to be a quick thinker, adaptable, organized, a strong communicator, & efficient to get the job done. Additionally:- Superb customer service skills with excellent multi-tasking capabilities - A keen eye for detail- Passionate about proper grammar, punctuation, sentence structure, & spelling- Ability to manage customer care & client requested research deadlines- Outstanding communication skills – taking clients calls; personally answering emails- Exceptional daily teamwork with marketing, e-commerce, & editorial departments to ensure the customers’ satisfaction- Implementing self-created systems & procedures to control quality of product - Running & analyzing reporting to improve upon retention rates - Extensive product knowledge - Highly organized individual