Amanda Goddard Email & Phone Number

Mount Juliet, Tn, Us

SCRUM Master | CACI | 2023-Present ● Spearheaded a dedicated team in delivering iterative release goals for the ServiceNow platform, achieving a 100% delivery objective rate through effective leadership and organizational excellence.● Lead the ServiceNow scrum team, ensuring seamless project delivery and optimizing platform capabilities to create a team culture that values sustainable execution by not over-committing.● Build meaningful relationships with 10 ServiceNow Developers, by driving process definition, reengineering, and gap analysis to improve current vs. future processes.● Create stories, test cases and process guides to implement and continuously improve Agile and Scrum principles, significantly increasing team efficiency and ensuring proposed solutions meet team expectations.● Drive continuous improvements of implementation methodology and service offerings based on client experiences, improving team workflow by 30%.● Developed and delivered comprehensive Agile training programs, elevating squad members capabilities in Agile processes, methods, and practices.● Identify and eliminate team impediments, ensuring unimpeded progress and safeguarding squad capacity for high-priority deliverables.● Cultivate positive team dynamics, optimizing team performance and collaboration through effective management and motivational techniques.● Manage and mentor 2 Business Analysts in Agile and Scrum practices, communicate business process and requirements, ensuring that proposed solutions meet delivery capabilities.

Norfolk, Virginia, United States

● Embedded an agile culture using techniques exploiting agile methodologies and frameworks to develop release train plans that deliver high-quality operational-centric products to teams.● Tracked monthly spending against the project plans by processing $2.5M+ expenditures through the fiscal cycle while resolving and reconciling outliers, delivering projects within defined financial constraints.● Verified and maintained quality standards deliverables at the end of each sprint by leading 25 teams across daily scrums retrospectives, sprints, and release planning to monitor progress and resolve issues.● Anticipated material shortages and losses by formulating new procedures for physical inventory count to eliminate project schedule impacts, resolving discrepancies within the supply department,● Assessed the Agile maturity of teams and individuals at all levels of leadership by formulating learning materials to support the Information Systems Manager in addressing gaps.● Executed system upgrade programs within specified timeframes and budgets by reviewing budgets and advising on capital expenditures/financial opportunities, eliminating operations downtime.● Ascertained trends and recommend system improvements within hospital and branch clinics to source different materials at lower costs.● Drafted communication templates to increase automation and maintain a high-quality client experience throughout the system implementation process.● Mitigated potential inventory risks by advising and performing final testing of new products, platform features, and enhancements for functionality and accuracy before releasing.● Established a framework for cross-functional teams to solve complex problems by organizing sprint ceremonies to plan upcoming sprints and review previous ones to complete product backlogs.

Hampton, Virginia, United States

● Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.● Formulate, organize and monitor inter-connected projects● Maintain the safety of personnel and insured safety procedures were followed by personnel.● Train members on all of the DoD's applications which include AHLTA-T,CHCS, and DCAM.● Establish/maintain suspense files for referrals deferred to network and shall compile and computer-based data for reporting and tracking purposes● Provide administrative oversight, resource management, and program development for the assigned clinical and non-clinical issues.

Portsmouth Naval Medical Center

● Generate and implement learning and development programs based on needs assessment ● Ensure proper documentation of training activities that includes training attendance records, OJT records, and student critiques.● Facilitate effective communication across the training team, department heads, clinic managers and staff members● Oversee all aspects of cross-project with departments within the hospital and branch clinics● Efficiently collect, organize, and evaluate clinical, functional and training metrics and submit reports as required.

● Streamlined medical education and training program administration, reducing operational costs and time expenditures.● Orchestrated logistics for comprehensive training programs, both on-site and remote, ensuring optimal resource utilization and participant satisfaction. ● Integrated traditional clinical systems with advanced eLearning technologies, improving training delivery and system functionality both on-site and remote while ensuring efficient resource allocation.● Conducted thorough gap analyses to develop tailored training programs, significantly boosting staff career progression and job satisfaction.● Designed and implemented a series of performance management workshops across various departments, resulting in measurable improvements in staff performance and engagement.● Developed an accommodative training model, focusing on competency data and crucial learning elements, ensuring enriched training experiences.