Amanda Goddard Email & Phone Number

• SCRUM Master | CACI | 2023-Present
• Spearheaded a dedicated team in delivering iterative release goals for the ServiceNow platform, achieving a 100% delivery objective rate through effective leadership and organizational excellence.
• Lead the ServiceNow scrum team, ensuring seamless project delivery and optimizing platform capabilities to create a team culture that values sustainable execution by not over-committing.
• Build meaningful relationships with 10 ServiceNow Developers, by driving process definition, reengineering, and gap analysis to improve current vs. future processes.
• Create stories, test cases and process guides to implement and continuously improve Agile and Scrum principles, significantly increasing team efficiency and ensuring proposed solutions meet team expectations.
• Drive continuous improvements of implementation methodology and service offerings based on client experiences, improving team workflow by 30%.

Norfolk, Virginia, United States

• Embedded an agile culture using techniques exploiting agile methodologies and frameworks to develop release train plans that deliver high-quality operational-centric products to teams.
• Tracked monthly spending against the project plans by processing $2.5M+ expenditures through the fiscal cycle while resolving and reconciling outliers, delivering projects within defined financial constraints.
• Verified and maintained quality standards deliverables at the end of each sprint by leading 25 teams across daily scrums retrospectives, sprints, and release planning to monitor progress and resolve issues.
• Anticipated material shortages and losses by formulating new procedures for physical inventory count to eliminate project schedule impacts, resolving discrepancies within the supply department,
• Assessed the Agile maturity of teams and individuals at all levels of leadership by formulating learning materials to support the Information Systems Manager in addressing gaps.
• Executed system upgrade programs within specified timeframes and budgets by reviewing budgets and advising on capital expenditures/financial opportunities, eliminating operations downtime.

Hampton, Virginia, United States

• Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
• Formulate, organize and monitor inter-connected projects
• Maintain the safety of personnel and insured safety procedures were followed by personnel.
• Train members on all of the DoD's applications which include AHLTA-T,CHCS, and DCAM.
• Establish/maintain suspense files for referrals deferred to network and shall compile and computer-based data for reporting and tracking purposes
• Provide administrative oversight, resource management, and program development for the assigned clinical and non-clinical issues.

Portsmouth Naval Medical Center

• Generate and implement learning and development programs based on needs assessment
• Ensure proper documentation of training activities that includes training attendance records, OJT records, and student critiques.
• Facilitate effective communication across the training team, department heads, clinic managers and staff members
• Oversee all aspects of cross-project with departments within the hospital and branch clinics
• Efficiently collect, organize, and evaluate clinical, functional and training metrics and submit reports as required.

• Streamlined medical education and training program administration, reducing operational costs and time expenditures.
• Orchestrated logistics for comprehensive training programs, both on-site and remote, ensuring optimal resource utilization and participant satisfaction.
• Integrated traditional clinical systems with advanced eLearning technologies, improving training delivery and system functionality both on-site and remote while ensuring efficient resource allocation.
• Conducted thorough gap analyses to develop tailored training programs, significantly boosting staff career progression and job satisfaction.
• Designed and implemented a series of performance management workshops across various departments, resulting in measurable improvements in staff performance and engagement.
• Developed an accommodative training model, focusing on competency data and crucial learning elements, ensuring enriched training experiences.