Amanda is a value-driven people leader with over 15 years of experience in startups, specializing in company culture and customer experience. She is currently the Director of Customer Experience at Safilo NA. In her role, Amanda oversees the end-to-end customer journey, from acquisition to retention, as well as the talent management and development of the organization. She leverages her SHRM-CP certification and her expertise in CRM and CSM to build extraordinary teams, optimize processes, and deliver exceptional service to both internal and external stakeholders. Amanda is passionate about creating a positive and inclusive work environment that fosters innovation, collaboration, and growth. She is also a huge dog lover and a proud Ohio native.