Amanda Grabow Email & Phone Number

Mchenry, Il, Us

• Directed a team of 4 adoption and implementation specialists. Responsible for improving efficiency, driving revenue, administrate operations, weekly reporting, and breaking down of silos between departments.• Reported directly to the VP of Client Success on core operations, metrics and KPI attainment, customer service escalations, and overarching adoption and implementation strategies.• Led a comprehensive project to refresh EDU implementation process, balancing responsibilities across to sectors to optimize client outcomes, with incredible results across all metrics.• Slashed average integration time from 30 days to a single 15-minute Zoom call, breaking down silos and enhancing cross-functional collaboration for immediate client value.• Spearheaded a significant increase in client implementation rate from 13% to 73% during peak periods, demonstrating a strong focus on client-centric strategies and efficient onboarding.• Delivered huge boost in revenues by implementing a Billing Call to show clients how to set up billing services, which increased adoption 100%, and delivered the highest possible service costs.• Elevated client processing volume by 32% within the first 90 days, showcasing effective client engagement and accelerated time-to-value.• Implemented a priority-based system, enabling the support team to reduce ticket resolution time from 5-7 business days to 1 business day.• Developed and implemented a 'Launch to Community' plan, integrating essential client resources for faster, more effective community launches and enhanced client satisfaction.• Directed team bi-weekly one-on-one meetings, focusing on operational excellence, and client service levels.

• Directed Edtech sales of CoderZ products by engaging with interested consumers, utilizing exceptional knowledge of school buying processes as well as the unique needs of different stakeholders (i.e.: teachers and principals).• Drove product adoption, including in Title 1 schools, and served as a product ambassador across all school-level customers, through familiarity with and understanding of product line, product functions and benefits.• Led the entire sales process from the initiation of original outreach through to finalization of account set-up for each customer.• Analyzed educational technology needs and determined gaps and opportunities for product sales, potential upselling and for wider business opportunities with similar organisations.• Successfully upsold based upon school requirements and extensive knowledge of complimentary products.• Promoted and supported team goals and discussed benchmarks in weekly meetings with management, engaging other team members and helping foster a positive and productive work environment and culture.• Partnered with team members to facilitate calls, manage virtual workspace, optimize workflow and minimize hold times throughout the sales process.

Antioch, Illinois, United States

• Responsible for educational instruction 35+ hours weekly to rooms of approx. 25 learners on average. Advocated increased online resources to improve student engagement, and designed entire online curriculum for COVID-19. • Developed and implemented differentiated curriculums and revised and reflected upon curriculums year to year to obtain higher results, culminating in an entire shift to online and e-learning resources for 2020 instruction.• Managed diverse classrooms, adapting motivation and teaching techniques to fit all students, and creating an environment of respect where all backgrounds and concerns are mindfully listened to. • Designed and delivered an entirely online-based curriculum in response to COVID-19, delivering live instruction via Zoom and using an LMS (Learning Management System) to provide students instruction and assignments. • Created a Personalized Learning environment, through the use of flexible seating, 'calm down' tools for supporting Social Emotional Needs, and iPads that help to differentiate curriculum.• Mentored teachers on educational technology as a Technology Subject Matter Expert (SME) to ensure the best possible learning outcomes and to increase colleagues' comfort and skill levels using platforms and apps. • Developed curricula using 1:1 technology with iPads, encouraging students using the SAMR (Substitution, Augmentation, Modification, Redefinition) model to extend learning beyond the classroom. • Gamified learning to increase engagement through utilization of Kahoot, Quizlet, Task Cards and Boom Cards. • Analyzed data to create targeted growth objectives for learners and revitalized instruction based on student performance on assessments. • Students demonstrated growth resulting from clear instructions, motivation and encouragement to be reflective.• Managed conflicts regularly (parents, students, counselors) to ensure all parties' needs were met and to allow them to resume pursuing their objectives.

Round Lake Beach, Illinois, United States

• Managed the educational needs of classes of 25 learners on average at the 5th (2014 - 2015), 4th (2015 - 2017) and 3rd (2017 - 2018) Grade levels. • Created rigorous and engaging lessons and assessed students through Standards Based Grading. Developed ratings scales and assessments to prepare for said Standards Grading in the fall of 2017. • Instructed a Problem Based Learning class that focused on 21st century learner skills as defined by the Global Digital Citizenship Foundation. • Spearheaded the piloting of a 1:1 technology initiative with Chromebooks to expand learning (2015 - 2018).• Mentored a first-year teacher, training them and ensuring they learnt best practices from the outset.• Delivered individualized curriculum based off students' NWEA MAP score and RIT Bands. • Expertly navigated teaching a glass of 5th grade students consisting of 24% ENL (English as a New Language) and Bilingual students, effectively communicating and engaging them.

Mchenry, Illinois, United States

• Managed the educational needs of students with a wide range of special needs and disabilities. • Provided a safe and secure learning environment, to nurture, engage and motivate students.