Amanda Griggs Email and Phone Number
Amanda Griggs work email
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Amanda Griggs personal email
I thrive in a job that allows me to grow my current skill set, while utilizing my past experiences. Emphasis is on strong Customer Service, building mutually beneficial Customer partnerships, managing Operations for various accounts, and problem solving while moving toward set company goals. Talents include creating harmony in a team, being consistent, adapting to specific situations or current needs, and strong communication with peers and customers alike.CORE COMPETENCIESOperations • Client Success • Customer Experience • Account Management • Project Management Leadership • Client Education • Analysis • Relationship Building • Revenue Growth • Client ServicesProblem Solving • Implementation Management • Interpersonal Skills • Process ImprovementCommunications • Strategic Client Partnerships • Budgets
Healthstream
View- Website:
- healthstream.com
- Employees:
- 826
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Success Manager, ComplianceHealthstream Oct 2015 - PresentGreater Nashville Area, TnResponsible for managing new client implementations of COI-SMART, a Conflict of Interest survey and reporting tool.
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Account ManagerPress Ganey Feb 2018 - Dec 2018Nashville, Tn• Press Ganey acquired HealthStream Patient Experience division in early 2018. In order to maintain superior client service, I was retained out of 25 Account Managers to stay through the end of December until all clients were fully transitioned to the Press Ganey platform.• Utilized HealthStream’s research reporting website and is able to provide new user Insights Online training and support.• Prepared ad-hoc client reports using the Insights Online web tool.• Provided support for customers through e-mail, telephone, and web-based communication.• Managed the customer interface during the start-up process for new project implementation for existing customers.• Assisted in the development of tools and materials that contribute to the efficiency and productivity of the entire Client Advocacy team (Client Services Managers, Consultants, Regional Director, and Regional Service Manager).• Documented and reported client issues to assist in resolution.• Helped coordinate any Client Services team special projects.• Handled sensitive information for clients by securing Protected Health Information (PHI) and other confidential data.• Communicated proactively clearly and effectively with internal and external clients to ensure commitments to clients are met. -
Retail Account Manager, Canadian Drug & Alternate ChannelsFgx International, Inc. (Foster Grant, Magnivision, Gargoyles, Body Glove Sun Brands) Jan 2008 - Oct 2015Smithfield, Ri• Work to ensure strong Operational flow and delivery of outstanding Customer Service to internal and external customers. Drive problem resolution for customer issues.• Maintenance of customer accounts, multi-brand part #’s, displays, contract prices, terms, discounts, Domestic/International shipping and billing requirements, EDI cross references, updates, and order processing procedures. Provide problem resolution for logistics and International shipping issues.• Provide general and product information, answer order status questions, handle new requests or complaints with appropriate sense of urgency and responsiveness. • Operational liaison for Merchandise Managers for multiple top division accounts and their individual needs.• Review and manage back orders and notify customers of questions and issues as needed. • Coordinate and supervise RMA’s and Customer questions regarding returns, credits, replacements and adjustments as required. • Previously managed a Customer Service Department and a staff of two. Responsible for the overview of the department including: hiring, training, and supervising personnel; keeping updated and accurate procedures; reviewing and improving processes; providing customer feedback to other departments. -
Senior Account Manager, Event PlanningPra Destination Management May 2004 - Oct 2007Los Angeles, Ca• Responsible for developing repeat client business, not only through referrals, but also by developing proposals and other sales correspondence that meet each clients’ specific needs and budget. • Proposal presentation included research and options for transportation, on-property decor, off-property events, catering, and daytime tour activities in greater Los Angeles. • Developed and maintained new and existing supplier partners to facilitate the client programs.• Prepared all program files for final execution by Operations staff, often on site for program consults.• Responsible for finalizing and closing program contracts with clients, arranging for deposits and signed agreements, then preparing the files for Operations; 2006 - $1.3 million in personal program revenue.
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Group & Incentive Sales ManagerAmerican Tours International (Ati) Jan 2004 - May 2004Los Angeles, Ca• Tour Planner responsible for all aspects of customized trip planning for special groups and Incentive groups. Generate bid from initial request to include hotels, meals, transportation, sightseeing, and amenity planning for travel agents and corporate travel planners both International and domestic.• Once bid was accepted, duties included full operation of tour including invoicing the client and paying the vendors. All customer service aspects were in our department. It was a very autonomous position that required little or no supervision, therefore was entrusted with a high level of professionalism.
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Product Specialist, Product Development & TransportationCollette (Group And Incentive Travel Programs) Sep 2001 - Jul 2003Pawtucket, Ri• Assistant to the Product Managers regarding tourism board and vendor client relationships, competitor research, attending trade shows.• Tour Planner responsible for all aspects of customized trip planning for Incentive groups up to 300 people. Generate bid from initial client request to include hotels, meals, transportation, sightseeing, air fares, and commission to agents. • Responsible for securing contracts with vendors, payments to vendors, invoicing of Incentive client, and accurate accounting for monies received.• Maintain transportation tracking grid and manifest for all costs and times. Reduced overhead spent by 17% in one year. Process invoicing for all hometown transfers and designated tour series. -
Marketing Coordinator, Independent Travel ProductsCollette Sep 2000 - Sep 2001Pawtucket, Ri• Coordinated tourism board partnerships, maintain tracking results, designed PowerPoint presentations.• Provided package information for creative ads, proofing of ads, and preliminary invoicing.• Managed multiple travel prize promotions with both the industry partners and the winners.
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Assistant Account Executive, Marketing And New Product DevelopmentNachtmann Usa Inc. (Private Label Crystal Design And Marketing For Known Houseware Brands) Dec 1996 - Sep 2000Warwick, Ri• Provided daily account management support for 3 Account Directors (9 distinct crystal brands).• Communicated with clients regarding current product issues, shipment samples, and product packaging development.• Worked to coordinate direction and requests from HQ in Germany for various client projects. -
Assistant Department Manager, Mens & Front EndBob'S Stores (Retail Clothing) Jun 1992 - Jul 1994Middleton, Ma & Cranston, Ri• Selected to interview, hire, and train the Customer Service/Cashiering staff of a $20 million store through four peak seasons. Honed the ability to motivate diverse groups of employees, engender company loyalty, and promote Supervisor - Employee communication.• Strong attention to detail, accuracy, and corporate goals were a part of daily team work with floor stock, display merchandising, and cash handling.
Amanda Griggs Skills
Amanda Griggs Education Details
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Marketing -
Fashion Merchandising
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Marshall County High SchoolGeneral/College Prep
Frequently Asked Questions about Amanda Griggs
What company does Amanda Griggs work for?
Amanda Griggs works for Healthstream
What is Amanda Griggs's role at the current company?
Amanda Griggs's current role is Success Manager, Compliance at HealthStream.
What is Amanda Griggs's email address?
Amanda Griggs's email address is ag****@****gxi.com
What schools did Amanda Griggs attend?
Amanda Griggs attended Johnson & Wales University, Johnson & Wales University, Marshall County High School.
What are some of Amanda Griggs's interests?
Amanda Griggs has interest in Human Rights, Animal Welfare, Children, Arts And Culture.
What skills is Amanda Griggs known for?
Amanda Griggs has skills like Customer Service, Management, Account Management, Sales, Communicator, Marketing, Consistency, Adaptability, Retail, Team Building, Partnership Managment, Harmonization.
Who are Amanda Griggs's colleagues?
Amanda Griggs's colleagues are Yuan Liu, Marsha Gospodarek, Michael M. Collier, Christopher King, Danielle Buhlinger, Bsn, Rn, Kelly Cuyler, Rn, Ccsm, Len Carter.
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