Over 10 years of management experience dedicated to overseeing and driving the continuous growth and development of recruiting team, ranging from 6 to 10 members. Committed to fostering a collaborative environment, actively contributing to process improvements, and developing internal tools to enhance operational efficiency and deliver high-quality support to both internal and external staff.Demonstrated ability to work seamlessly communicating across various departments, including training, accounting, and administrative teams, to ensure effective communication and alignment during project development. Organized a multi-level implementation of a new system to meet state EVV requirements, showcasing expertise in regulatory compliance.Developed and executed a virtual training process for new and current caregivers across multiple counties, streamlining onboarding and skill enhancement. Effectively managed complex staffing challenges, including resolving understaffing issues, mediating disputes, and executing disciplinary procedures when necessary. Conducted comprehensive new employee orientations to instill a positive organizational culture. Additionally, represented the organization in unemployment hearings and investigations, upholding company standards and policies.

Prepared and maintained accurate employment records, covering aspects such as hiring, termination, and leave management. Informed job applicants about essential recipient details, including Individual Plan of Service (IPOS) duties, compensation, benefits, recipient schedules, and home environments, fostering transparency and setting clear expectations. Consistently met project deadlines, demonstrating a dedication to operational excellence and customer-focused service.Played a key role in developing and implementing the Genesee County Direct Care Worker (DCW) training program, with a strong focus on delivering exceptional customer service to the individuals we serve. Led the creation of all training materials to meet training standards, ensuring a comprehensive curriculum aligned with Community Mental Health (CMH) requirements. Oversaw the coordination of training facilities and schedules, accommodating weekday and weekend sessions to provide flexible and accessible support for trainees.Demonstrated a commitment to ongoing support in the training department by developing and implementing policies and procedures that enhanced training effectiveness and compliance. Actively reviewed employment applications and job orders to match applicants with the required qualifications, contributing to a high standard of care for clients. Conducted thorough new employee orientations, ensuring a positive and informative introduction to a caregiver’s roles.

Proficient background in team building, recognized for setting high standards in customer service and operational efficiency. Skilled at driving complex projects from inception to completion, utilizing a strategic approach to project management to ensure timely delivery and alignment with business objectives. Demonstrates strong engagement and managing stakeholder relationships and relationship management, ensuring exceptional service delivery and satisfaction. Skilled in fostering strong cross-team communication and collaboration, supporting departments in implementing new processes, and maintaining project momentum. Known for applying analytical and critical thinking skills to drive strategic decision-making, solve complex problems, and optimize performance. Proven ability to lead high-performing teams, streamline workflows, and exceed project expectations, resulting in sustained business growth and success.

Successfully contributed to the growth of the training department by bringing FA/CPR instructor training in-house, significantly enhancing the department's capabilities and reducing external training costs. Demonstrated a high level of finesse in scheduling caregivers for their required training sessions, ensuring timely completion and compliance with corporate and regulatory standards.Monitored and evaluated training activities to measure program effectiveness, using data-driven insights to make continuous improvements. Regularly assessed course instructors, providing tailored referrals for further skill development to maintain a high standard of training delivery.Coordinated team exercises and group discussions to boost engagement, fostering an interactive and supportive learning environment. Developed training procedures and curriculum aligned with corporate objectives, ensuring that programs met the evolving needs of the organization.Conducted internal surveys and employee interviews to gather feedback, which was used to refine and enhance training programs. Efficiently scheduled classes and sessions, carefully considering classroom and equipment availability to optimize resource use. Maintained detailed records of completed training and managed recertifications to ensure ongoing compliance. Worked closely with management to review and update training objectives, keeping the program aligned with organizational goals and industry best practices.

Maintained Confidential information, including private health records, while strictly adhering to HIPAA regulations to ensure the confidentiality and security of all recipient files. Established and nurtured strong working relationships with recipient families and county coordinators, fostering open communication and trust to better support recipient needs and service coordination. Skillfully screened and directed incoming calls, ensuring prompt and accurate routing to the appropriate personnel to maintain smooth office operations.

Provide administrative support to 8 board of directors, including managing files, scheduling monthly meetings, and serving as the primary point of contact for community members and partner organizations. Worked in the community to organize and coordinate two major events annually aimed at substance abuse prevention and awareness. organization focused on substance abuse prevention.