Amanda H. Email & Phone Number

Waltham, Massachusetts

•Communicate with customers via phone, email & live chat• Provide knowledgeable answers to questions about product, pricing & availability.• Work with customers to resolve questions or concerns during the order & return process, shipping inquiries and order status questions.• Accept and enter phone orders on the e-commerce website or into the back- office system• Proactively notify customers about order issues, billing, or shipment issues.• Moderate the websites’ Help and FAQ pages online through best practices and experiences during the customer support process.• Build lasting customer relationships•Effectively communicate reported & observed technical, functional or usability issues on the website to support the IT team in identifying potential issues.• Work with internal departments to meet our customers' needs.

Framingham, Massachusetts

-Role models exceptional customer service-Creates a positive internal and external customer experience-Promotes a culture of honesty and integrity; maintains confidentiality-Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new Associates-Maintains Associate personnel files according to company guidelines-Performs daily cash office functions and maintains cash office standards -Maintains proper Associate coverage in service areas for a positive customer experience-Supports and responds to coverage needs throughout the store-Provides and accepts ongoing recognition and constructive feedback-Partners with Management on Associate training needs to increase effectiveness-Ensures adherence to all labor laws, policies, and procedures-Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store-Promotes credit and loyalty programs during customer interactions-Supports and participates in store shrink reduction goals and programs-Promotes safety awareness and supports maintenance of a risk-free environment-Performs other duties as assigned

Framingham Ma

-Supervise the men's fashion and apparel departments and children's/ infant's departments as solo coordinator-Manage sales floor merchandise displays to enhance product appearance, ease of locating items, organize merchandise and reduce merchandise damages.-Delegates tasks to employees to ensure coverage in three major departments, directing employee activities and coaching to promote strong performance-Reviews department sales with management on weekly basis to improve sales performance, using excel-based reports-Assist cashiers and other associates in resolving customer discrepancies by guiding problem solving and decision making thus resulting in high levels of customer satisfaction

Framingham Ma

-Provides expert knowledge of the Runway and Contemporary department merchandise-Audits the Runway department weekly, ensuring price ticket and security tags in proper places-Reduces shrink by providing exceptional customer service within the Runway and contemporary departments.-Updates the M.A.P book in store - a photo record of all Runway dept. handbags; used to reduce shrink

Norwood-Framingham

-Role models established customer experience practices with internal and external customers-Supports and embodies a positive store culture through honesty, integrity, and respect-Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures-Promotes credit and loyalty programs during customer interactions-Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards-Accurately processes and prepares merchandise for the sales floor following company procedures and standards-Initiates and participates in store recovery as needed throughout the day-Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store-Provides and accepts ongoing recognition and constructive feedback-Coached and mentored new employees to develop customer service skills and adhere to store procedures-Collaborated with a highly diverse team of sales associates, coordinators and management staff to drive customer satisfaction-Adheres to all labor laws, policies, and procedures-Supports and participates in store shrink reduction goals and programs-Participates in safety awareness and maintenance of a risk-free environment-Performs other duties as assigned

Bachelor Of Science, Fashion Merchandising

Associate In Applied Science, Fashion Merchandising

While at Bay State College, interned with Second Time Around, a consignment boutique. I worked in the corporate office where I assisted.