Amanda H. Email & Phone Number

Olympia, Washington, United States

In my present job, I enhance business efficiency by improving processes, systems, activities, and current products and services. I uncover and resolve business problems by liaising with multiple stakeholders. I manage, rank, and prioritize backlog to reflect the needs of stakeholders and the credit union's business plan. I create user story acceptance criteria to gain approval from stakeholders in collaboration with the Symitar CFT. I support the development of the program's application of Agile principles and Scrum framework by participating in CFT Leadership.Some of my proudest achievements in my present job include:> Ensured smooth workflow by serving as a critical cross-functional team member.> Streamlined work processes by liaising with talented teams and stakeholders throughout the development and deploying new features.> Delivered exceptional assistance to members/staff during the pandemic by developing multiple user stories and supporting the implementation of critical features.> Directed the cross-functional team to deliver the software and integration required for the WSU CougarCard Plus initiative.> Worked as a Symitar system subject matter expert to serve as a consultant

Olympia, Washington, United States

During this tenure, I identified technical challenges and provided robust solutions and support by collaborating with multiple lines of businesses. I used PowerOn to develop and deploy code. I combined and incorporated new technology by partnering with third-party vendors.My key accomplishments during this role include the following:> Increased business productivity by creating agile and scrum practices amongst the business solutions team.>Delivered exceptional support to implement credit union's first Enterprise Fraud Management system, reducing annual, non-loan fraud write-offs by $1M.> Enhanced Courtesy Pay program by basing limits on members' engagement with the credit union and increased transparency by displaying limits through our Digital Banking Platform.>Reorganized the Unclaimed Property process using Symitar's Unclaimed Property function and PowerOns that complemented it by enabling staff to track and monitor accounts, automate account closure, and provide reports to aid with GL reconciliation.

Olympia, Washington, United States

During this job, I led the seamless execution of regular operations by overseeing the development and implementation of assigned projects in Account Services, including Symitar enhancement. As a result, I improved operational proficiency by collaborating with third-party vendors. In addition, I monitored and coordinated financial activities for assigned programs and projects.My key achievements include the following:> Guaranteed quality control and accuracy by assessing required reports and performing user acceptance testing.> Launched digital account opening product by collaborating with the internal IT team and the third-party vendor.> Configured a new system for online and branch applications for account opening.> Partnered with frontline staff to communicate change and answer questions.

Olympia, Washington, United States

Responsible for the operational development, implementation, and administration of member deposit and payment products and services. Maintained knowledge to support development and adherence to all compliance functions related to deposit services. Assisted in resolving Symitar System inquiries, technical inquiries, operational policies and procedures, and general assistance and service concerns relating to deposit products and services.

Lakewood, Washington, United States

Effectively assisted the Leadership Team in leading and supporting the Tellers in sales, service, and all operational needs of the branch.