Lead Customer Service Representatives to the highest level of customer service while talking to customers, inputting orders and invoicing the customer.• Built and maintained strong working relationships with vendors, sales reps, customers, and internal management• Planned, directed, supervised, and evaluated workflow process, ensuring the highest level of customer service• Exhibited the personal and professional growth resulting in positive career and salary growth • Strengthened relationships with key internal staff across order processing, shipping, and quality assurance departments to optimize customer service processes and procedures.• Cross functional training in accounts receivable, International orders, and quotes for customers