Amanda H. Email and Phone Number

• Building dashboards, reporting, processes, and workflows• Designing and implementing renewal workflow desk• Exploring new software options to increase work efficiencies• Reviewing new prospecting platforms to ensure higher prospecting volume• Designing monthly reporting for senior leadership• Leading sales team’s strategic efforts• Eliminating bottlenecks in workflows between internal departments • SME on salesforce CRM system, working with developers to make continuous improvement enhancements• Integrating all new sales executives and sales engineering staff during company acquisition merger• Developing a scalable pricing model for use throughout multiple regions• Leading a team of eight staff members in sales operations and sales engineering to departmental success• Bolstered employee morale and performance of direct reports through clear and transparent communication• Developed CRM functionality to enable KPI reporting, key marketing information management, and target marketing• Administered all process management changes, additions, and removals to ensure an efficient workflow• Developed OSP designs for future fiber builds

• Enhanced our Salesforce CRM system by working with developers• Drove our sales pricing program, developing rate card prices comparable to the market, and reviewing construction builds to determine a fair rate for the end user• Worked closely with senior leadership to expand and improve our sales processes and workflows• Developed a training and onboarding program for new sales executives• Led the product development team in developing vendor review processes and workflows for new products• Helped to coordinate integration planning, tracking, and business processes for an acquisition• Worked closely with marketing firm to ensure coordination of press releases and marketing materials• Ensured CRM integration with downstream operating systems to ensure efficient data flow• Led team in conducting process reviews from sales to customer activation

• Collected, analyzed, evaluated, and reported data to track sales performance and KPIs• Collaborated in a cross-functional team environment, working with a high degree of autonomy• Assisted the developers in design and function of our Salesforce CRM system• Calculate monthly commissions for sales teams• Created funding proposals• Gathered market analysis data needed• Evaluated rate plan analysis for quoting• Assisted sales team in account management• Provided troubleshooting assistance for orders, account statuses, and related issues• Enhanced and maintained SharePoint site for department • Created territory planning processes• Developed training documents for onboarding of new sales team members• Developed an internal SWOT analysis six months after startup launch to conduct a comprehensive review and create plans for improving flow-through processes

• Apart of launching new Integrated Solutions Channel in Kentucky• Designed a SharePoint site for the sales team • Excelled in operational activities month over month for the market• Ensured the security and accountability of inventory through weekly inspections• Analyzed reporting to discover trends and create coaching opportunities• Dispatched sales team to market areas that showed increased potential for sales• On SSL development team to create reporting and analyze data for market distribution• Maintain and organize inventory for main hub and 15 individual sales reps• Instrumental in leading team in training compliance• Create procedures to ensure efficiency for experts in the field• Collaborate across markets on best practices and procedures• Handle customer escalations for team to ensure more time selling• Top SSL in market for operational excellence

• Developed and coached team on performance – driving CRU and Entertainment metrics• Assisted in daily operations of the store• Led and engaged the team in practice sessions/role playing• Coached team on policies and procedures around inventory management and customer experience• Created team competitions through monthly contests to increase sales

• Met and exceeded expectations on focus audit that was in place prior to tenure• Aided in store experiencing lowest inventory shrinkage in 2015• Coached representatives on inventory policy and procedures to obtain audit compliance• Head of compliance trainings• Created documents to track efficiency of audit items and KOI metrics

• Develop and obtain sales objectives for the store• Sell all products and services AT&T has to offer• Handle entire process of sales transaction• Keep up to date on all products, services and trainings • Create an extraordinary retail experience for the customer• Develop monthly goals with Managers and review daily goals

• Managed and tracked sales goals and progress for each month• Stepped in as acting manager when necessary• Daily reviews of inventory and operational tasks• Worked extensively with AT&T, Verizon and Sprint systems to sell, activate and establish wireless services with new and current guests• Fielded calls from other team members who need guidance on daily kiosk operations• Weekly meetings with staff to ensure guest focus, monthly goals and scheduling • Inspected operations and inventory of kiosks at multiple locations