Amanda Harper Email & Phone Number

Richmond Va

• Developing and leading the Payments Communication Strategy across the Enterprise • Responsible for industry engagement and strategic partnerships in the Payments space • Connection across the Enterprise for industry knowledge and engagement• Process design for educational programs to increase the payments IQ within the organization• Conference and speaker support• Payments Innovation and Industry SME

Richmond, Va - Innsbrook

• Managed ACH Commercial Client Onboarding and Maintenance and Emerging Payments Services within Payment Operations• Operational lead and support for new product development and implementation • Managed issue review and resolution for the CXC P2P product across multiple operational teams• Served as the Operational participate for the CXC – Risk and Operations Advisory Council• Responsible for education and awareness of emerging payments and payment innovations • Drove the… Show more • Managed ACH Commercial Client Onboarding and Maintenance and Emerging Payments Services within Payment Operations• Operational lead and support for new product development and implementation • Managed issue review and resolution for the CXC P2P product across multiple operational teams• Served as the Operational participate for the CXC – Risk and Operations Advisory Council• Responsible for education and awareness of emerging payments and payment innovations • Drove the well managed agenda and strategy for Retail 360 processes• Directly responsible to monitor and influence my team’s well-being through a collaborative effort on development Show less

Richmond, Virginia Area

• Served as a SME in the ACH space by leading initiatives to help drive process improvements• Created and maintained relationships with key stakeholders across the value stream• Played a lead role in facilitating and driving the results and next steps for process improvement sessions across ACH• Provided strategic support for security review with the Federal Reserve Bank, process changes for Wires and AEGIS system audits• Provided key support to PDO projects impacting ACH… Show more • Served as a SME in the ACH space by leading initiatives to help drive process improvements• Created and maintained relationships with key stakeholders across the value stream• Played a lead role in facilitating and driving the results and next steps for process improvement sessions across ACH• Provided strategic support for security review with the Federal Reserve Bank, process changes for Wires and AEGIS system audits• Provided key support to PDO projects impacting ACH Operations• Simplified the capacity model to provide a holistic view across each area to allow for easy analytics• Drove data integrity and consistency to ensure alignment of reporting at the varying levels Show less

Richmond, Va - Innsbrook

• Managed a dynamic team that created and developed policy and procedures by partnering with Intent Owners, Legal, Knowledge Management to ensure efficient and well managed processes• Managed the Change Control process for risk and compliance reviews• Process owner for the Letter Governance process that governed the letter template creation • Led a cohesive team of trainers that delivered all of the training programs to ensure regulatory and compliance adherence• Led initiatives… Show more • Managed a dynamic team that created and developed policy and procedures by partnering with Intent Owners, Legal, Knowledge Management to ensure efficient and well managed processes• Managed the Change Control process for risk and compliance reviews• Process owner for the Letter Governance process that governed the letter template creation • Led a cohesive team of trainers that delivered all of the training programs to ensure regulatory and compliance adherence• Led initiatives that increased functionality (system access) within the team to streamline the process and increase the Customer Experience • Led the High Level Project to implement policies that promoted a well-managed team Show less