Amanda Harper

Amanda Harper Email and Phone Number

Director - Operations Servicing Strategy @ Capital One
mclean, virginia, united states
Amanda Harper's Location
King William, Virginia, United States, United States
Amanda Harper's Contact Details

Amanda Harper personal email

n/a
About Amanda Harper

Amanda is a polished business professional with a passion for process development and design that empowers and propels our strategy into the future.She is a dynamic leader with a range of experience including• Analytics• Process improvement including BPM and Lean • Strategic development• People management• Operational management• Process design• Influence and CommunicationsAmanda's dynamic thinking and futuristic approach defines her as a thought leader with proven solid results. She is an innovative dreamer with the energy to excel.

Amanda Harper's Current Company Details
Capital One

Capital One

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Director - Operations Servicing Strategy
mclean, virginia, united states
Website:
capitalone.com
Employees:
55043
Amanda Harper Work Experience Details
  • Capital One
    Director - Servicing Strategy
    Capital One Jul 2022 - Present
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  • Capital One
    Senior Manager - Process Management
    Capital One Jul 2020 - Jul 2022
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  • Capital One
    Manager - Process Management
    Capital One Jul 2018 - Jul 2020
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  • Capital One
    Principal Process Manager - Fraud Id Ops Intent
    Capital One Jun 2017 - Jul 2018
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  • Capital One
    Principal Process Manager - Enterprise Payments
    Capital One Jul 2016 - Jun 2017
    Richmond Va
    • Developing and leading the Payments Communication Strategy across the Enterprise • Responsible for industry engagement and strategic partnerships in the Payments space • Connection across the Enterprise for industry knowledge and engagement• Process design for educational programs to increase the payments IQ within the organization• Conference and speaker support• Payments Innovation and Industry SME
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  • Capital One
    Sr.Operations Manager
    Capital One Dec 2015 - Jul 2016
    Richmond, Va - Innsbrook
    • Managed ACH Commercial Client Onboarding and Maintenance and Emerging Payments Services within Payment Operations• Operational lead and support for new product development and implementation • Managed issue review and resolution for the CXC P2P product across multiple operational teams• Served as the Operational participate for the CXC – Risk and Operations Advisory Council• Responsible for education and awareness of emerging payments and payment innovations • Drove the… Show more • Managed ACH Commercial Client Onboarding and Maintenance and Emerging Payments Services within Payment Operations• Operational lead and support for new product development and implementation • Managed issue review and resolution for the CXC P2P product across multiple operational teams• Served as the Operational participate for the CXC – Risk and Operations Advisory Council• Responsible for education and awareness of emerging payments and payment innovations • Drove the well managed agenda and strategy for Retail 360 processes• Directly responsible to monitor and influence my team’s well-being through a collaborative effort on development Show less
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  • Capital One
    Sr. Process Engineer - Analytics And Process Transformation
    Capital One Jul 2014 - Dec 2015
    Richmond, Virginia Area
    • Served as a SME in the ACH space by leading initiatives to help drive process improvements• Created and maintained relationships with key stakeholders across the value stream• Played a lead role in facilitating and driving the results and next steps for process improvement sessions across ACH• Provided strategic support for security review with the Federal Reserve Bank, process changes for Wires and AEGIS system audits• Provided key support to PDO projects impacting ACH… Show more • Served as a SME in the ACH space by leading initiatives to help drive process improvements• Created and maintained relationships with key stakeholders across the value stream• Played a lead role in facilitating and driving the results and next steps for process improvement sessions across ACH• Provided strategic support for security review with the Federal Reserve Bank, process changes for Wires and AEGIS system audits• Provided key support to PDO projects impacting ACH Operations• Simplified the capacity model to provide a holistic view across each area to allow for easy analytics• Drove data integrity and consistency to ensure alignment of reporting at the varying levels Show less
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  • Capital One
    Sr. Process Manager
    Capital One Dec 2008 - Jul 2014
    Richmond, Va - Innsbrook
    • Managed a dynamic team that created and developed policy and procedures by partnering with Intent Owners, Legal, Knowledge Management to ensure efficient and well managed processes• Managed the Change Control process for risk and compliance reviews• Process owner for the Letter Governance process that governed the letter template creation • Led a cohesive team of trainers that delivered all of the training programs to ensure regulatory and compliance adherence• Led initiatives… Show more • Managed a dynamic team that created and developed policy and procedures by partnering with Intent Owners, Legal, Knowledge Management to ensure efficient and well managed processes• Managed the Change Control process for risk and compliance reviews• Process owner for the Letter Governance process that governed the letter template creation • Led a cohesive team of trainers that delivered all of the training programs to ensure regulatory and compliance adherence• Led initiatives that increased functionality (system access) within the team to streamline the process and increase the Customer Experience • Led the High Level Project to implement policies that promoted a well-managed team Show less
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Amanda Harper Skills

Business Process Improvement Leadership Banking Risk Management Customer Service Project Management Business Analysis Management Process Improvement Microsoft Excel Analysis Financial Services Analytics

Amanda Harper Education Details

Frequently Asked Questions about Amanda Harper

What company does Amanda Harper work for?

Amanda Harper works for Capital One

What is Amanda Harper's role at the current company?

Amanda Harper's current role is Director - Operations Servicing Strategy.

What is Amanda Harper's email address?

Amanda Harper's email address is am****@****att.net

What is Amanda Harper's direct phone number?

Amanda Harper's direct phone number is +180474*****

What schools did Amanda Harper attend?

Amanda Harper attended Virginia Commonwealth University.

What skills is Amanda Harper known for?

Amanda Harper has skills like Business Process Improvement, Leadership, Banking, Risk Management, Customer Service, Project Management, Business Analysis, Management, Process Improvement, Microsoft Excel, Analysis, Financial Services.

Who are Amanda Harper's colleagues?

Amanda Harper's colleagues are Mohamed Draa, Kyle Brownrigg, Dora Guillen, Steven David, Mo Radji, Youssef Halhoul, Siva Kuruganti.

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