Represented the Pack Up + Go brand and provided concierge service to travelers by phone and email, assisting with invoicing, refunds, trip changes, cancellations, and provided destination knowledge and recommendations.Built and maintained vendor partner relationships and served as their primary company contactSustained positive working relationships and collaborated with inter-department teams to ensure client’s successful and enjoyable experiences with their trips

Worked cross-functionally with local ground teams, flight crews, maintenance teams, and company headquarters to ensure on time flight schedules, client contractual obligations and service requirements in flight are met, international laws and regulations compliance, and company policies/requirements adherence.Provided exemplary customer service externally to a wide variety of clients from a broad range of cultures and various internal teams, taking immediate steps to initiate service recovery and maintain flight schedules when needed.Provided leadership and problem solving skills in fast paced emergency situations while inflight.

• Managed the company's API migration and integration of 3,800 listings with Airbnb's internal system• Created and led a company-wide quality assurance project to research and evaluate listing performance of 3,700 listings and reviewed content for quality, to include accuracy, adherence to standards, style, format, grammar, and spelling• Launched the digital asset management department, created department processes and documentation and organized company's digital assets• Onboarded and trained the digital asset team and members of the onboarding team.• Researched, documented and improved workflows and processes related to working with the Onboarding team• Worked closely with the Development and Product teams to identify process inefficiencies, researched and developed alternative solutions and communicated these changes company wide

• Trained in the Sandler sales system.• Providing excellent customer service nation wide.• Conducted interviews to help filter in new talent we wished to hire.• Exceeded aggressive company FCR and Sales goals by building and maintaining authentic relationships and personalized experiences with consumers across the nation• Created and managed a media driven area of responsibility where we accomplished tasks such as providing head shots to every employee in the company, designed and managed the company's yearbook content, created artist works for office decor utilizing resources within the office, and created a "Hire a SpareFoot" living document where employees could find coworkers who had talents and certifications such as notaries, accounting experience, wood working skills, photography skills, etc.SpareFoot makes finding and booking self-storage easy. Our philosophy is simple: Move in and move on. SpareFoot partners with brands like SelfStorage.com and Penske Truck Rental to reach millions of storage customers every day. Our free marketplace of 7,000+ facilities lets customers search and compare the largest inventory of storage units in the U.S. while enjoying exclusive discounts. No other website provides more up-to-date information on pricing, availability, facility amenities and more. With 30,000+ reviews nationwide and an award-winning team of storage experts, SpareFoot brings consumers and facilities together to create a convenient and enjoyable storage experience online, offline and via mobile.