• Spearheaded a bank-wide cost-saving initiative, achieving a notable reduction of over $600 million in excess inventory through strategic analysis using forecasting systems from January to November 2023.• Collaborated seamlessly with 200+ vendor vaults and the Federal Reserve, overseeing daily currency deposits and orders totaling up to $850K, demonstrating strong interpersonal and logistical skills.• Applied advanced forecasting tools to analyze historical trends, ensuring precise stocking levels for optimal inventory management across all vendor locations.

• Operated in a dynamic call center environment, troubleshooting and resolving issues for commercial customers related to the bank's commercial website, showcasing proficiency in problem-solving and customer service.• Managed advanced issues, requiring in-depth attention and expertise, ensuring immediate and effective assistance to commercial clients.• Consistently received high marks on performance reviews and call evaluations, demonstrating a commitment to excellence.• Mastered a diverse skill set required for providing comprehensive assistance and actively participated in a test group for expanding product support, showcasing adaptability and a willingness to embrace new challenges.