Amanda Heaney Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Drive the transformation of TD's Product Segments into Customer Journeys by supporting Segment leadership in scoping, identifying leadership, mapping resources, and transitioning work and colleagues to the Next Evolution of Work (NEW) model.Act as consultant to the Business Segment, leveraging learnings from past transitions, and partnering closely with other experts across the Transformation Office to recommend optimal approaches and solutions to applying the NEW model and SAFe methodology.

Toronto, Ontario, Ca

Overall Orchestration of Marketing Next Evolution of Work transformation, working with Senior Leaders and colleagues across the organization to develop scaled agile interaction models that integrate Marketing with journeys and platforms.Spearheaded 5-year strategy to evolve Marketing Ways of Working to enable speed to market, including introduction of quarterly strategic planning cycles, agile methodologies, and cross-functional operating model, resulting in boosting colleague experience, and increasing speed to market by 60%.Achieved impact in people leadership development, through delivery of discussion-based peer-to-peer learning program focused on core leadership skills. Launched 4 programs in one year to more than 200 leaders, receiving 4.7/5 satisfaction rating, and 99% agreement that content was actionable.Contributed to double-digit increase in F2020 Annual Pulse survey through launch of iQ learning strategy to develop colleagues through live and self-serve opportunities across 10 hard skills and 10 soft skills required to be a top marketer; feedback on learning framework included “best-in-class” and “cutting-edge”. Built an Agile Marketing Centre of Excellence to support move to agile across 60% of marketing function, including delivery of Agile iQ immersive learning program to 700+ colleagues; achieved 97% confirmation of new learning and satisfaction rating of 8.8/10.Enabled 400+ employees and leaders to adopt and use new marketing processes and tools to deliver results for their 200+ business partners; received Satisfactory Corporate Audit on new process more than 2 years post-launch

Toronto, Ontario, Ca

Built and implemented change, process and knowledge management team structure, starting as individual contributor, and then moving into a leadership role, hiring 8 new positions, developing 12 direct reports to deliver against a North American mandate using Agile principles - Pulse EEI 4.60, PMI 4.67. Developed multi-year strategy to increase marketing's change capability and evolve ways of working; adding to roadmap while adjusting as needed; embedded new internal communication methods, erecting a change champion network, launched Agile Centre of Excellence and tested an evolved operating model to expedite speed to market.

Toronto, Ontario, Ca

Drove business results using a disciplined, effective approach to project delivery, notably, managed first two #TDThanksYou campaigns, embedding speed into marketing processes, enabling team to break new ground and deliver what was unheard of in just 4 weeks. Leveraged a strong network and experience to help project teams navigate organization, advising on how to communicate across a range of businesses to achieve results. Supervised 2 Project Managers, providing coaching and guidance to ensure successful delivery of marketing campaigns, leveraging enterprise and marketing-specific methodologies and tools

Toronto, Ontario, Ca

Fostered healthy team dynamic between regional planners across Branch Banking channel, bridging geographical and demographic differences; led centralized team, considering regional culture, while maintaining a consistent experience for all Top Performer Award Recipients. advanced recipient satisfaction YoY by 12% (2012-2013). Managed a $7 million portfolio of events, leveraging sound project management methodologies; focus on delivering with speed and impact, providing an exceptional colleague experience. Highly focused on monthly PDP discussions and leveraging internal P3 system to encourage direct report's’ ownership of their development; performance focus contributed to re-evaluation of role from Level 5 to Level 7.

Toronto, Ontario, Ca

Developed and delivered change plan enabling 500+ employees through the sustainment phase of the HR FlexWorkPlace pilot. Implemented new tactics to address behavior gaps and increase benefits realization in areas of communications, training, facility upgrades and leadership support.

Toronto, Ontario, Ca

Supported the Visa Pega workflow application used by the Phone Channel call centres, using detailed application analysis to identify defects within the production environment, engage the right partners to make necessary application changes and communicate key details to the call centre business units.

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Honours Ba, English, Theatre

Music Industry Arts Diploma, Music Recording, Music Business