Played a key role on the Senior Leadership Team, responsible for defining, articulating and managing critical operational processes and platforms including projects, pipeline, resources, financial management and reporting. Oversaw that all team members remained client-focussed, efficient and commercially effective. Act as a critical conduit between all areas within the Consulting Business Unit in both the UK and US. Led the alignment of the operational approach to Group expectations and optimized for the Consulting Business Unit. Ensured that all current and future parts of the Consulting Business Unit were integrated and operated under common platforms, processes and reporting approaches.

Played a key role on the Senior Leadership Team, critical conduit between both the UK and US during company acquisition and post-merger integration. Responsible for defining, articulating and managing critical operational processes and platforms including projects, pipeline, resources, financial management and reporting. Oversaw that all team members remained client-focussed, efficient and commercially effective. Led the alignment of the operational approach to Group expectations and optimized for the Learning & Development Business Unit. Ensured that all current and future parts of the Learning & Development Business Unit were integrated and operated under common platforms, processes and reporting approaches.

Served as a member of the Executive Management Team. Advised CEO in development of strategies,executed leadership, management, and visions to support growth of the company, achieved financial objectives, goals, and execution of strategies. Managed and led internal teams to implement policies for workflow efficiencies. Executed system implementation, and developed and promoted company culture Presided over day-to-day administration and operational functions and advised in HR, legal and IT matters.

Coached account and sales teams to encourage maximum performance. Fostered relationships with contract partners and vendors. Managed and led cross-functional initiatives and maintained alignment between account team, project management team, finance team, and creative & production teamsPresided over the project management team. Administered operational support to account and sales teams. Implemented projects and initiatives focused on improving productivity and simplifying processes.

Directed projects and independently scoped projects, prioritized, and executed project initiatives. Collaborated with the Account Management and Sales Team in managing and growing existing client accounts and new business development. Built and maintained client relationships. Controlled project budgets. Collaborated with finance on monthly invoicing and revenue recognition as well as monthly, quarterly, and yearly projections & forecasting. Maintain alignment between creative, production, account, sales teams, and clients.

Facilitated administrative and system support to account and sales teams. Controlled project scopes and monitored budgets. Executed effective and regular communication with clients and proper management of client accounts. Addressed client questions and fully addressed client issues. Developed project timelines to meet deadlines. Maintained alignment with internal creative and production teams.