▪ Maintain Salesforce platform for over 1300 users by monitoring support tickets, userissues, and data integrity▪ Work across multiple departments to streamline internal workflows and providesolution driven support▪ Execute on specific reporting and analysis responsibilities in coordination with theSales Operations and Revenue Management teams through the creation of reportsand dashboards▪ Manage integrations between Salesforce and other installed applications includingBrainshark, Hoopla, and Placements.io▪ Work with external partners to enhance Salesforce capability within org and toincrease adoption▪ Work with Finance team to move processes from email to Salesforce Cases –including building out flows and custom fields to meet needs of all users▪ Manage new user provisioning including integration in external systems andconnection to Active Directory for SSO security protocols▪ Work with data analytics team to create efficient reporting through a single source oftruth for all departments

▪ Improve order workflow and efficiency as point person on all sales order approvals –ensuring all coding and sales information is correct▪ Manage CRM database (Salesforce) – including data integrity, day to day operations with all account executives and management team, and training▪ Work directly with Revenue Management team on inventory management, YPM, rate card system, political rates and FCC compliance, and other items as needed▪ Create and maintain dashboards and reports in Salesforce and Excel to assist VP and Director of Sales in strategic planning and weekly/monthly performance evaluation▪ Manage, benchmark, test, cleanse, and refine data integrity and quality assuranceprocesses to enhance data▪ Identify and research potential prospect lists for account executives and management▪ Analyze sales metrics to measure productivity/performance and ensure the sales pipeline matches revenue goals▪ Coordinate annual quota setting for all account executives determining account assignments, monthly quotas, and target compensation

-Developed, implemented and maintained quartile ranking for sales staff on a weekly, monthly, and quarterly basis based on sales expectations-Manage, benchmark, test, cleanse, and refine data integrity and quality assurance processes to enhance data-Provide day to day support to sales staff for all CRM activities-Created reports and dashboards to track all sales contests-Created new recurring sales analytic reports and dashboards to identify points of improvement within the sales team-Captured and supplied requests for data updates within Salesforce-Mapped new territory boundaries and provided analytics on potential growth and current revenue-Worked with senior management to provide detailed sales and service analytics for development of expectations-Provided seasonal analysis of individual realms and OEM relationships to leverage in new programs/promotions-Provided monthly analysis of all cycle OEM relationships with dealer base to help secure co-op participation

Responsible for the direction, coordination, and implementation of the organization’s data strategies in support of business decision making. Responsible for understanding the data needs and data literacy of internal stakeholders, steering training and support, devising strategies to improve productivity, increase revenues and decrease operational costs.• Provide day-to-day management of Salesforce CRM activities, communicating with appropriate departments as needed to ensure needs are met and projects are executed• Provide strategic input to identify optimal content and techniques for campaigns based on target segment and promotion • Manage, benchmark, continuously test, cleanse and refine data integrity and quality assurance processes to enhance data and improve results• Perform ad hoc analyses to predict, measure and interpret organizational and audience trends and inform key decisions• Aid team in strategy optimization by tracking, measuring, and reporting on channel growth, creative performance, and campaign effectiveness• Lead internal collection of metrics and data for the Station Activity Survey (SABS), and use the results to analyze WHRO performance against its peers, comparable industries, non-profit and commercial organizations. • Use SABS and other data sources to assist in identifying areas of potential cost reduction, and or efficiencies through improved practices, technology or automation.• Assist in the design and implementation of research and measurement frameworks for digital content, marketing, and social media programs, including audience research, industry insights, campaign and content performance• Monitor and maximize donor lifetime value strategies ensuring maximum profitability• Championing best practices in reporting, analysis and database insight across the organization • Foster an environment that is conducive to innovation, continuous improvement, collaborative teamwork, and delivery of data and quality integration solutions

Schedule donor and prospect meetings for executive staffMaintain timelines and prospect lists related to securing capital and endowment gifts of $25,000 and upProvide development support to Chief Development OfficerProvide ongoing support for all campaign effortsIdentify planned giving prospects. Support Chief Development Officer and help maintain active portfoliosDonor journey mappingPlan and deliver CRM strategies/initiatives across the organization to encourage donor retention and ensure the CRM works effectively for all aspects of the organizationAnalyze systematic issues for process improvement and implement solutions to challenges. Provide ongoing analysis, weekly reporting and other information pertaining to CRMAssist Database Administrator and CRM vendor in training Development Department staff on relevant aspects of CRMLead the planning and implementation of all donor acquisition activityManage the identification of new prospects with growth potential. Conduct research on current individual, corporate and foundation donors, as well as new potential donors.Utilize wealth screening information and other research to develop an active cultivation plan.Monitoring the effectiveness of current activity, tracking retention rates and the long-term value of donorsDevelop strategies to acquire, cultivate, solicit, renew, and upgrade individual donors, including conversion of volunteers to donors. Coordinate the implementation of programs and strategies with Development Officers and Managers.Develop testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Provide customer service support to all major donorsSend acknowledgments to donors when payments/pledges/gifts are receivedAssist in coordination of all Leadership Circle EventsCoordinate meetings and agendas for Williamsburg Advisory CouncilProcess Tribute and Memorial GiftsConduct stock gift research and acknowledgementUpdate monthly Leadership Circle list for station publication (Dimensions)Provide as needed support to Board of DirectorsWork with Chief Development Officer and Major and Planned Gifts Officer to identify potential donors and current donors with upgrade possibilitiesSchedule and attend donor cultivation meetingsManage monthly Major Gift and Planned Giving budget reports for departmental meetingsMaintain Legacy Society (Planned Giving) documentation for stationProvide administrative support during radio and television pledge drivesAssist in development and execution of strategic plan for major donor upgradesAssist in training for new hires within departmentManage planned giving strategic plan implementationManage Capital Campaign donor renewal and acknowledgement processes Code all incoming Capital Campaign gifts and update income spreadsheet accordinglyTrack outstanding Capital Campaign pledges and report completed gifts to Chief Development OfficerSchedule donor and prospect meetings for executive staffMaintain timelines and prospect lists related to securing capital and endowment gifts of $25,000 and upSupport efforts towards Board giving to ensure 100% participationProvide Chief Development Officer with bi-monthly Board Giving dataProvide development support to Chief Development OfficerLog all personal interactions with donors in database and assist with logging CEO’s interactions in databaseSubmit expense forms on behalf of Chief Development Officer and Major and Planned Gifts OfficerProvide monthly updates on Major Gifts, Planned Giving, and Capital Campaign to Chief Development Officer

Plan and implement a comprehensive plan for girl and adult membership growth by researching market data, membership trends, and other pertinent information.Develop effective methods to recruit girls.Recruit, select, appoint, and supervise adult volunteers in four service units.Plan, design, and implement innovative strategies to ensure the effective delivery of membership services and assessing community needs to provide additional support as needed.Provide ongoing support, supervision, and direction to administrative volunteers.Ensure the availability of support services to enable volunteers to carry out the responsibilities of their positions effectively.Cultivate local business and community organizations to research community resources and needs, implement local service projects, and identify fundraising opportunities.Identify the needs for and manage the conflict resolution process to ensure fairness and to expedite resolution of concerns.Actively support and promote the Council’s commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.

Provide volunteer management support to over one hundred active volunteers at three military installationsAssist in the planning, coordination, and execution of special events and fundraising effortsProvide community outreach through Relocation Fairs, Spouse Survive and Thrive Program, Tenant Command Briefings, "Getting to Know Us Before You Need Us" briefings, and New Volunteer OrientationCollaborate with organizations and tenant commands for events and outreach effortsPlan and coordinate annual volunteer recognition eventProvide military personnel with Emergency Communication Message services when needed and provide support as one of only two trained caseworkers covering three military installationsSchedule and provide registration support for all Preparedness, Health and Safety Service coursesProvide local level accounts payable/receivable supportMaintain local level budget worksheets and inventoriesWrite press releases for local newspaperCreate and distribute promotional materials for events including flyers, mailers, and invitationsProvide "Letters if Appreciation" to Active Duty Military Personnel that provide volunteer supportCreate (including design, layout, writing, and photography) and distribute monthly volunteer newsletter, "The Sigonella Standard"Maintain Station's Facebook page and social media outreach

Maintain blueprints for the Facilities Management Department at Naval Hospital Sigonella (which includes the facilities at the Military Bases in Souda Bay, Greece and Bahrain)Maintain inventories for facilitiesProcess trouble tickets for maintenance issuesWork with local contractors to ensure timely service is provided for trouble calls or building maintenance issuesProvide Hospital Administration with data and service reports on current status of projects and facility upgradesAide safety inspectors by providing detailed drawings of all fire safety equipment throughout all facilities under current jurisdictionUpdate Fire Evacuation maps for facilities on bi-monthly or as needed basisFully trained on CAD (Computer-Aided Design) and Drawbase Software

Provide online support and website management servicesPerform data research and analysisProvide social media and community outreach supportWrite press releases, literature reviews, and other articlesPlanning and coordination services for special events and community outreach efforts

Serve as the community outreach contact and coordinator for the Northeast Florida Counts Community Dashboard (update and maintain site content, including indicators, news, reports, promising practices, featured content)Develop and manage the HPC Development and Community Outreach planScan, monitor and research (literature reviews etc…) federal, state, local and private grant opportunities for the HPCCoordinate health promotion and awareness events, community convening events and fundraising events (invitation development and distribution, RSVPs, follow up telephone calls, sponsorships, event space, etc…) on behalf of the HPC and related programsDevelop and manage electronic media and social media initiatives (Constant Contact, Facebook, twitter, HPC website etc…) Develop and disseminate HPC communication (i.e. press releases, newsletters, conferences, speaker’s bureau etc…)Manage and update constituent data base(s)

Provide contract administrative work for the Northeast Florida Healthy Start Coalition and the St. Johns River Rural Health NetworkPerform executive assistant duties including coordinating the Executive Director’s schedule, taking minutes at Board of Director’s meeting, schedule staff meetingsHandle correspondence with all subscribers for the Hospital/Nursing Home Utilization ReportsPerform duties as office manager: maintain staff contact information, answer incoming calls, sort and deliver incoming mail, coordinate bulk mailings, maintain contract filesHelp coordinate event logistics for special events and meetings